Bilingual Inbound Support Specialist

Zain Kuwait; Kuwait City; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading telecommunications company is seeking a Contact Center Agent in Kuwait City. This role requires serving as the first point of contact for customers, assisting them with inquiries and resolving issues efficiently. Ideal candidates should have strong communication skills, problem-solving abilities, and a background in related fields. Enthusiasm and a customer-centric approach are key to success in this position.

Qualifications

• 0-3 years’ experience in a related field.

Responsibilities

• Handling a high volume of inbound calls and greeting customers.
• Assessing and evaluating customer concerns and resolving problems.
• Providing product and service information to customers.
• Promoting products and services based on customer needs.
• Troubleshooting service equipment issues.
• Adhering to performance metrics.

Skills

Excellent Communication Skills

Excellent Problem-Solving Skills

High Drive for Achievement

Strong Knowledge of MS Office

Bilingual

Ability to work under pressure

Education

High School / 1 Year Diploma & Above

Job description

A leading telecommunications company is seeking a Contact Center Agent in Kuwait City. This role requires serving as the first point of contact for customers, assisting them with inquiries and resolving issues efficiently. Ideal candidates should have strong communication skills, problem-solving abilities, and a background in related fields. Enthusiasm and a customer-centric approach are key to success in this position.