Bilingual Call Center Agent Required In Hawally - Guru Kuwait

Guru Kuwait; Hawally; On-site; KWD 15,000 - 30,000; Full time

Job summary

A dynamic service provider in Hawally, Kuwait is seeking a Bilingual Call Center Agent fluent in Arabic and English. The role involves managing customer interactions through calls and chat, processing orders, and ensuring effective communication with sales and logistics teams. Candidates should possess strong interpersonal skills and a positive attitude. Experience in customer service is essential, along with proficiency in MS Office and CRM systems.

Qualifications

• Proven experience in a customer service or call centre role.
• Ability to work under pressure and manage multiple tasks.
• Positive attitude and professional behavior at all times.

Responsibilities

• Answer incoming calls and WhatsApp/website chatbot messages promptly.
• Communicate clearly in both Arabic and English.
• Resolve customer inquiries, complaints, and issues efficiently.

Skills

Fluent in Arabic

Fluent in English

Strong interpersonal skills

Tools

MS Office

CRM systems

WhatsApp Business

Job description

Bilingual Call Center Agent Required In Hawally

Featured

• 2 months ago

Bilingual Call Center Agent Required In Hawally. Hydromist (MOJ Water) is seeking a professional and customer-focused Call Centre Agent who is fluent in both English and Arabic. The ideal candidate will handle inbound and outbound customer calls and chats, accept and process orders, and ensure smooth coordination with the sales team.

Key Responsibilities: Answer incoming calls and WhatsApp/website chatbot messages promptly and professionally Communicate clearly in both Arabic and English Accept and record customer orders with accuracy Share order details with the sales and delivery team in a timely manner Resolve customer inquiries, complaints, and issues efficiently Update customer records and maintain logs in the CRM system Follow up on pending customer issues and ensure timely resolutions Coordinate with logistics and sales departments for delivery status Escalate complex issues to management as needed.

Requirements: Proven experience in a customer service or call centre role Fluent in Arabic and English (both spoken and written) Strong interpersonal and communication skills Good knowledge of WhatsApp Business and Chatbots is a plus Ability to work under pressure and manage multiple tasks Proficient in MS Office and basic CRM systems Positive attitude and professional behavior at all times. Estimated salary is 100-400kd