Bilingual Call Center Agent (English/Arabic) — CRM & Orders

Guru Kuwait; Hawally; On-site; KWD 15,000 - 30,000; Full time

Job summary

A dynamic service provider in Hawally, Kuwait is seeking a Bilingual Call Center Agent fluent in Arabic and English. The role involves managing customer interactions through calls and chat, processing orders, and ensuring effective communication with sales and logistics teams. Candidates should possess strong interpersonal skills and a positive attitude. Experience in customer service is essential, along with proficiency in MS Office and CRM systems.

Qualifications

• Proven experience in a customer service or call centre role.
• Ability to work under pressure and manage multiple tasks.
• Positive attitude and professional behavior at all times.

Responsibilities

• Answer incoming calls and WhatsApp/website chatbot messages promptly.
• Communicate clearly in both Arabic and English.
• Resolve customer inquiries, complaints, and issues efficiently.

Skills

Fluent in Arabic

Fluent in English

Strong interpersonal skills

Tools

MS Office

CRM systems

WhatsApp Business

Job description

A dynamic service provider in Hawally, Kuwait is seeking a Bilingual Call Center Agent fluent in Arabic and English. The role involves managing customer interactions through calls and chat, processing orders, and ensuring effective communication with sales and logistics teams. Candidates should possess strong interpersonal skills and a positive attitude. Experience in customer service is essential, along with proficiency in MS Office and CRM systems.