Assistant Operations Manager

LEET For Self Services; Kuwait City; On-site; KWD 60,000 - 80,000; Full time

Job summary

A leading service company in Kuwait City is seeking an Assistant Operations Manager to oversee day-to-day operations across multiple locations. The candidate will lead teams, optimize workflows, manage inventory, and ensure compliance with safety standards. A Bachelor's degree in Business Administration or Operations Management and over 7 years of experience in a similar role are required. Strong leadership and analytical skills are essential. This role offers a unique opportunity to significantly impact operational efficiency.

Qualifications

• Proven track record in managing teams and optimizing operational performance.
• Strong understanding of inventory control, supply chain logistics, and customer service.

Responsibilities

• Oversee all daily operational activities across assigned locations.
• Develop and implement strategies to improve efficiency and productivity.
• Monitor performance metrics, track operational KPIs, and identify areas for improvement.
• Ensure availability of necessary resources, materials, and equipment.
• Lead, train, and mentor a diverse team of Area Managers, Supervisors, and Operators.

Skills

Strong leadership and team management abilities

Ability to analyze operational data and performance metrics

Expertise in process improvement and resource optimization

Excellent communication, problem-solving, and decision-making skills

Ability to work in a fast-paced, high-demand environment

Education

Bachelor’s degree in Business Administration, Operations Management, or related field

7+ years of experience in operations management or a similar leadership role

Job description

The Assistant Operations Manager is responsible for overseeing the efficient management of day-to-day operations across multiple locations. This includes leading teams, ensuring product availability, optimizing workflows, managing inventory, and maintaining service excellence. The role also involves monitoring key performance metrics, improving cost efficiency, and ensuring compliance with company policies and safety standards.

Key Responsibilities

• Oversee all daily operational activities across assigned locations.
• Develop and implement strategies to improve efficiency and productivity.
• Monitor performance metrics, track operational KPIs, and identify areas for improvement.
• Ensure the availability of necessary resources, materials, and equipment.
• Coordinate with Technical, Production, and Logistics teams to ensure smooth operations.
• Lead, train, and mentor a diverse team of Area Managers, Supervisors, and Operators.
• Evaluate team performance, provide feedback, and implement improvement plans.
• Conduct regular training sessions to enhance employee skills and knowledge.
• Support the recruitment, onboarding, and retention of qualified staff.
• Develop and foster a positive and productive work culture.
• Identify and implement process improvements to optimize costs and resources.
• Collaborate with other departments to enhance workflow and communication.
• Standardize operational processes to maintain consistent service quality.
• Use data-driven decision-making to improve performance and efficiency.
• Ensure high-quality standards across all operational sites.
• Address customer complaints and implement corrective actions.
• Monitor customer feedback and drive continuous service improvements.
• Coordinate with Quality Control teams to ensure product and service compliance.
• Oversee inventory control to ensure timely stock replenishment and tracking.
• Monitor stock levels and coordinate with suppliers to ensure uninterrupted supply.
• Analyze sales data to forecast demand and optimize inventory levels.
• Ensure compliance with health, safety, and legal regulations.
• Conduct regular audits of operational processes and facilities.
• Promote a safety-conscious environment through training and awareness programs.

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 7+ years of experience in operations management or a similar leadership role.
• Proven track record in managing teams and optimizing operational performance.
• Strong understanding of inventory control, supply chain logistics, and customer service.

Skills

• Strong leadership and team management abilities.
• Ability to analyze operational data and performance metrics.
• Expertise in process improvement and resource optimization.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work in a fast-paced, high-demand environment.