Application Support Engineer

HealthCare Dynamics Gen. Trading Company W.L.L; Salmiya; On-site; KWD 20,000 - 30,000; Full time

Job summary

A leading healthcare solutions provider in Salmiya is seeking an experienced Application Support Engineer. The role involves development, support, and maintenance of applications tailored for trading and banking systems. Candidates should have over 8 years of experience and a bachelor's degree in computer science. The successful applicant will be responsible for following best practices and ensuring optimum performance and security for business applications.

Qualifications

• Must have 8+ years experience in programming and supporting trading systems.
• Deep understanding of implementing and supporting large-scale projects.
• Strong development, reporting, and analytic capabilities within financial services.

Responsibilities

• Develop and manage applications and services for business requirements.
• Analyze, design, and develop IT applications for scalable business solutions.
• Handle day-to-day operational procedures of business applications.

Skills

Strong problem solving and analytical skills

In-depth knowledge and experience with SDLC methodologies

Excellent verbal and written communication skills

Teamwork

Multitasking

Education

Bachelor's degree in computer science or related degree

Tools

GIT

MS Team Foundation

Oracle

MySQL

MSSQL

Postgres

Job description

• Jobs
• Application Support Engineer
  
  

Apply Now!

Application Support Engineer

Salmiya, Kuwait

Job Purpose / Role

• The candidate will be responsible for development, support, implementation, troubleshooting, maintenance and documentation of the assigned application
• The candidate will play an active role in planning, application development, testing and implementation.
• The candidate will adopt the industry’s best practices and technologies required for Enterprise application environments in regard to the assigned applications.
  
  

Key Responsibilities

• Effectively manages and develops applications and services in support of the strategic and operational business requirements of the organization and its customers.
• Ensures the security and optimum performance of the assigned applications.
  
  

Development

• Analyse, design and develop IT applications for providing scalable business solutions in stock exchanges or in large banks.
• Develop and/or enhance procedures for business solutions.
• Manage Application lifecycle including waterfall (plan, analyse, design, develop, unit test and deployment) and agile development.
• Responsible for requirement gathering, analysis in customization and reports development as per user requirement.
• Strong development, reporting and analytic capabilities within financial services environment.
• Should have sound knowledge of networking and latency measurement and evaluation.
• Develop specifications for networking and latency measurement in a production environment, assist in designing and implementing solutions and ensuring that the developed systems meet the requirements.
• Should have sound knowledge of security requirements of network and systems.
• Develop specifications for securing applications, assist in designing and implementing solutions and ensuring that the developed systems meet the requirements.
• Work on Integration involving complex tasks and disparate systems to complete projects
• Develop/enhance existing software/application by analysing and identifying areas for improvements
• Write and execute UAT cases; involves testing new application/software. Perform user acceptance testing and validations to ensure that the application meets user requirements and are bug-free
• Experience and well versed in managing databases Postgres, Oracle, MSSQL, MySQL etc.); Should be able to do performance, integrity, security and fine tuning of database. Will be involved in the planning and development of the database, as well as in troubleshooting Operational:
• Experience and well versed in Operating systems (Windows server, Linux, etc.); should be able to install, fix issues, and upgrade while implementing enhancements to improve reliability and do performance tuning.
• Handle the day-to-day operational procedures of business applications.
• Recommendation of standard operating procedures for optimizing performance of application.
• Preparation of standard operating procedures for using, operating and maintaining applications.
• Handle the day-to-day support of business applications.
• Maintain track of issues/changes/problems related to the trading systems and supported devices; provide resolution and update status using ticketing systems.
• Independently write SQL queries to quickly trouble shoot issues, provide status and issue reports to the IT Managers/System Owners/Related third parties on a regular basis
• Train/Assist in ensuring that the end users have optimum use of the system
• Provide input into improving system reliability, availability and performance
• Upgrade of existing application to latest versions
• Patching and testing of application – must conduct full UAT process
• Effectively manages scope and customer expectations on individual assignments
• Follows through on all assignments and takes ownership of client issues
• Support for User management including user creation, maintenance of user profiles, granting user access and authorization including roles and responsibilities. Password management is a part of support functionality.
• Application administration and maintenance to meet performance standards; maximize efficiency and minimize outages on regular and needs basis.
• Proactively monitor and review logs and errors and take appropriate measures to resolve the same.
• Integration with third party software
• Ready to take on extra challenges; performs additional duties as required
• Actively contributing and participating with the team to complete tasks, meet goals/objectives and ensure cost optimization
• Follow company policies, procedures and SDLC practices
• Adhere to IT standards and tools.
• Complete tasks efficiently and in a timely manner
  
  

Documentation

• Document systems configuration, and resolutions.
• Create and maintain policies for users, systems and applications.
• Create and maintain DR procedures.
• Review and Update ISMS procedures on yearly basis.
  
  

Eligibility Criteria

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Bachelor's degree in computer science or related degree.
• Minimum Experience:
• Must have 8+ years in programming and supporting trading systems in a stock exchange or core banking systems within capital markets and/or banking industry
• Deep understanding and proven track record of implementing and supporting large-scale projects
  
  

Skills

• Strong problem solving and analytical skills.
• In-depth knowledge and experience with SDLC methodologies.
• Experience of working in complex, high pressured environments.
• Excellent verbal and written communication skills
• Attention to detail
• Teamwork
• Multitasking
• Generate ideas with team members and offering insightful solutions Technical Skills Requirement:
• Languages C, C++, Java, C#, Linux shell scripting, Python, Java Script
• Platform Windows, UNIX/Linux
• Databases Oracle, MySQL, MSSQL, Postgres
• Source Control GIT, MS Team Foundation
• Certifications ITIL Foundation, PMP, Linux Foundation Certified Engineer, Linux Networking and Administration
• Protocols Financial Industry Protocols
  
  

Apply Now!