Account Executive (Sales)

Doroob; Kuwait; On-site; KWD 15,000 - 30,000; Full time

Job summary

A regional service provider in Kuwait seeks a sales representative to engage with customers through physical visits and improve customer satisfaction. The role involves maintaining customer revenue, promoting products, and managing existing client relationships. The ideal candidate will be responsible for sales activity reporting and ensuring customer retention through effective communication and satisfaction tactics. Additional skills in client engagement and new business acquisition are essential.

Responsibilities

• Physical visits to prospect customers and/or door-to-door visits to collect leads and customer information.
• Maintain and develop customer revenue within the assigned area.
• Ensure customer retention by resolving issues and improving customer satisfaction.
• Promote products and services to all prospective customers.
• Manage a portfolio of existing customers through strong relationships.
• Send quotations and proposals to clients and follow up on business contracts.
• Establish customer agreements with pricing guidelines.
• Identify business opportunities and assess customer needs.
• Provide sales activity reports as required.

Job description

Key Responsibilities

• Physical visits to prospect customers and/or door to door visits to collect leads and customer Information.
• Maintain and develop customer revenue within the assigned area.
• Ensures increase in customer and trading database by signing new contracts and convincing customer to trade.
• Ensure Customer Retention maintained by visits, solving issues of customers, cross selling and using different brick walling methods to improve customer satisfaction, experience and loyalty.
• Promotes COMPANY products and services to all prospective customers in the database identified.
• Manage and develop a portfolio of existing customers through building a strong customer relation and communication to ensure that customer’s needs are recognized and met.
• Develop and implement an effective approach to collect and identify other competitor’s clients name and information on a regular basis.
• Sending quotations and proposals to clients and following up on new prospects business or contract closure on a regular basis.
• Establish customer agreements and ensure that pricing guidelines, discount matrix are always applied and profitability targets for customers are met.
• Identifies business opportunities, assesses customer needs, and matches these with COMPANY services to acquire new business.
• Ensures other KPI's like Revenue, new business, activated wins and visits are achieved as per targets.
• Ensure that customer prices are reviewed on a regular basis and whenever any discrepancy arises between actual and promised volumes, a re‑negotiation takes place.
• Provide Daily, Weekly & Monthly Sales Activity reports and other reports defined or requested by management on a timely manner.