Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Global People Sphere; Verona; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An international support firm is looking for an Operations Customer Expert who is fluent in Italian to join their team in Lisbon, Portugal. In this role, you will respond to customer inquiries and manage support tickets across various communication channels while enjoying competitive compensation and training opportunities. The position comes with the option for company housing or a higher cash compensation without accommodation. The ideal candidate will have strong customer service skills and be ready for a multicultural work environment.

Servizi

Health insurance from day one

Monthly holiday & Christmas allowances

Meal allowance

Competenze

• Ability to respond to customer requests using various channels.
• Experience handling customer support tickets.
• Strong communication skills for outbound calls.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets related to queries and refunds.
• Conduct outbound calls for customer feedback and success.

Conoscenze

Customer service skills

Fluent in Italian

Communication skills

Strumenti

CRM tools

Descrizione del lavoro

Want to Relocate to Portugal? We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position & Location

Operations Customer Expert

Location: Lisbon, Portugal

Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back‑office tasks that may involve outbound calls
• Conduct outbound calls to promote, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 / month

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit-in-kind (200 declared on payslip, tax‑free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!