Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Global People Sphere; Genova; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A dynamic customer operations company is seeking an Operations Customer Expert to support Italian-speaking customers in Lisbon. You will handle inquiries through email, chat, and calls while maintaining CRM records and achieving performance goals. The position offers a competitive salary package, training, and a multicultural work environment. If you are passionate about customer success and communications, this opportunity is for you.

Servizi

Health insurance

Monthly allowances

Training allowance

Competenze

• Fluent Italian language skills.
• Ability to handle customer requests effectively.
• Experience with phone and online customer support.

Mansioni

• Respond to customer requests via multiple channels.
• Handle support tickets for various customer issues.
• Conduct outbound calls to promote services.

Conoscenze

Customer support

Communication skills

CRM tools

Outbound calling

Descrizione del lavoro

Want to Relocate to Portugal? We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position

Operations Customer Expert

Location

Lisbon, Portugal

Market

Italian-Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 / month

Includes:

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month

Includes:

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance-based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on-the-job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!