Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Global People Sphere; Genova; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading customer care provider is seeking an Italian-speaking Customer Support Representative for a remote role in Portugal. In this position, you will respond to customer inquiries, manage support tickets, and maintain customer records using CRM tools. The company offers a salary up to €1,000/month, bonus potential, and relocation support for candidates moving from abroad. Enjoy a multicultural work environment with opportunities for growth and a great work-life balance.

Servizi

Relocation support

Accommodation option

22 vacation days per year

Competenze

• Proven ability to respond to customer requests effectively.
• Experience handling support tickets and general queries.
• Ability to achieve performance goals and respect deadlines.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Maintain accurate records using CRM tools.
• Conduct outbound calls to promote products and collect feedback.

Conoscenze

Italian-speaking

Customer service experience

CRM tools knowledge

Descrizione del lavoro

Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Join to apply for the Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!) role at Global People Sphere

Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

2 days ago Be among the first 25 applicants

Join to apply for the Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!) role at Global People Sphere

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in

Customer Operations &

Want to Relocate to Portugal?

We are looking for Italian -speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative

Location: Remote in Portugal

Market: Italian -Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed
  
  
  

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to 1,000 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)
  
  
  

Accommodation Option:

Studio apartment in a company shared building for up to 12 months

Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day
  
  
  

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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