Web App SaaS Support Specialist – Tech Advocate

Settore Immobiliare; Lazio; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A technology support company in Italy is seeking a Technical Support Specialist to ensure users feel supported and confident while using their platform. The role involves providing timely assistance via chat and email, addressing technical issues, and empowering customers. Ideal candidates are impact-driven individuals passionate about customer support and aligned with values such as authenticity and curiosity.

Competenze

• Passion for helping and empowering customers.
• Strong communication skills for user assistance.

Mansioni

• Respond to customer inquiries via chat and email support channels using the Intercom platform.
• Provide technical troubleshooting by diagnosing and resolving users issues related to presentations, website building.

Descrizione del lavoro

A technology support company in Italy is seeking a Technical Support Specialist to ensure users feel supported and confident while using their platform. The role involves providing timely assistance via chat and email, addressing technical issues, and empowering customers. Ideal candidates are impact-driven individuals passionate about customer support and aligned with values such as authenticity and curiosity.