Transportation Representative, AmazonNowCO, RoW APEX

Amazon; Torino; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company in Torino is seeking a Transportation Representative to facilitate communication across logistics. The role involves managing vendor and customer inquiries in a 24/7 environment. Ideal candidates will have strong communication skills and proficiency in Excel, alongside a focus on customer experience and team dynamics. This position is vital for ensuring the timely pickup and delivery of freight within the supply chain, supporting Amazon's operational excellence.

Competenze

• 12–24 months of work experience.
• Ability to analyze data and notice trends.
• Strong customer experience focus.

Mansioni

• Facilitate information flow between stakeholders.
• Resolve potential issues impacting customer experience.
• Provide real-time customer support in a 24/7 environment.

Conoscenze

Good communication skills

Proficiency in Excel

Teamwork in dynamic environment

Formazione

10+2 or Bachelor’s degree

Descrizione del lavoro

Transportation Representative, AmazonNowCO, RoW APEX

Job ID: 3108228 | ASSPL - Andhra Pradesh - E88

Job Description for Transportation Representative – NOC

NOC Overview

NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick‑up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Trans Ops Representative

A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked‑up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick‑up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to deliver customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.

A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real‑time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.

Key job responsibilities

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Must be able to systematically escape problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum.
• Providing real‑time customer experience by working in a 24*7 operating environment.

Basic Qualifications

• 10+2 or Bachelor’s degree
• 12‑24 months of work experience.
• Good communication skills. Trans Ops Representative will be facilitating flow of information between external
• Proficiency in Excel (pivot tables, vlookups)
• Demonstrated ability to work in a team in a very dynamic environment

Preferred Qualifications

Graduate with Bachelor’s degree Good logical skills Good communication skills – Trans Ops Representative will be facilitating flow of information between different teams Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.