Ticketing Manager, Seat Assignment and Fulfilment, MICO26 - Olympic & Paralympic Games

IMG LIVE; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading experiential hospitality company in Milano is seeking a Ticketing Manager to oversee seat assignments and delivery of digital tickets. You will lead a team, ensure data quality, and support operations for major events like the Milano Cortina 2024 Olympic Games. The ideal candidate has a background in event ticketing, excellent IT skills, and a strong customer service ethic.

Competenze

• Minimum 3 years of experience with event ticketing and database systems.
• Ability to read venue seating charts.
• High level of attention to detail.

Mansioni

• Manage seat assignment and delivery of digital tickets.
• Train and supervise ticketing coordinators.
• Prepare presentations and reports as required.

Conoscenze

Event ticketing experience

Data Quality Assurance

Microsoft Excel proficiency

Customer service ethic

Organizational skills

Fluent in English

Strumenti

CTS Eventim system

Airtable

Project management software

Descrizione del lavoro

Overview

On Location is a global leader in premium experiential hospitality offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four and more. An official partner and/or service provider to over 150 iconic rights holders such as the IOC (Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings Inc. (NYSE: TKO), a premium sports and entertainment company.

Essential Functions & Responsibilities

Primary Responsibilities

• Manage seat assignment and delivery of digital tickets using authorised ticketing and database systems
• Analyse and prepare data and ensure adherence to established Data Quality Assurance (DQA) practices
• Train supervise and motivate ticketing coordinators to meet deadlines and provide excellent customer service
• Support planning of Games time operations and ticketing service desk
• Ensure that ticketing information is kept up to date and that relevant Functional Areas are informed of changes that could impact operations
• Prepare presentations and reports as required
• Proactively identify improvements to systems and processes
• Other ticketing duties as necessary from time to time to support On Location's successful delivery of the Milano Cortina 2024 Olympic and Paralympic Games project and test events

This job description is not designed to cover or contain a comprehensive listing of the employees activities, duties or responsibilities for this job. Duties, obligations and activities may change at any time with or without notice.

Qualifications

To perform this job successfully the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill and/or ability required.

Required Education and / or Experience Knowledge Skills and Abilities :

• Minimum 3 years of experience with event ticketing and database systems
• Ability to read venue seating charts and have a good working knowledge of terminology used to designate areas within stadiums and venues
• Excellent IT skills with high proficiency in Microsoft Office suite, in particular Excel, project management software and Airtable
• Working knowledge and experience with Data Quality Assurance practices
• Strong customer service ethic
• Organizational and time management skills with ability to multi-task and manage concurrent priorities and meet deadlines
• Fluent in English
• High level of attention to detail and adherence to established procedures
• Excellent interpersonal skills, written and verbal
• Comfortable working under high pressure in a fast-paced work environment
• Ability to work collaboratively within a large team
• Successful track record in inspiring and motivating teams to achieve their missions

Preferred Education and / or Experience Knowledge Skills and Abilities :

• CTS Eventim back-office system
• Digital ticket delivery
• Fluency in Italian and other languages
• Sense of humour

Core Values

As the leading experiences company in the world we strive to be the most innovative and passionate, the best of the best. We uphold these values in our quest for excellence :

• Exceed all service expectations with our customers, our partners and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us always.
• Propel the power of diversity in thought, team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our teams' entrepreneurial spirit.
• Exude respect and gratitude; treat others as you would want to be treated.

Compensation

Competitive salary commensurate with job position and experience.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or genetic information.

Required Experience

Manager

Key Skills

Corporate Paralegal, Graduate Engineering, Customer Service, Clinical Data Management, ABAP, Corporate Marketing

Employment Type: Full Time

Experience: years

Vacancy: 1