Technical Support Advocate (Web App/Saas)

Settore Immobiliare; Lazio; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A technology support company in Italy is seeking a Technical Support Specialist to ensure users feel supported and confident while using their platform. The role involves providing timely assistance via chat and email, addressing technical issues, and empowering customers. Ideal candidates are impact-driven individuals passionate about customer support and aligned with values such as authenticity and curiosity.

Competenze

• Passion for helping and empowering customers.
• Strong communication skills for user assistance.

Mansioni

• Respond to customer inquiries via chat and email support channels using the Intercom platform.
• Provide technical troubleshooting by diagnosing and resolving users issues related to presentations, website building.

Descrizione del lavoro

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world‑class Client experiences while creating access to dignified, meaningful work in communities around the world.

We are a global team, united by our desire to connect diverse people with common values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you will be on the frontlines of Gamma’s customer support operations. Your role is to ensure that users feel supported, empowered, and confident while navigating Gamma’s platform. You’ll provide timely assistance through chat and email using Intercom, troubleshoot technical issues, and guide customers to make the most out of Gamma’s innovative tools.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values : Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Respond to customer inquiries via chat and email support channels using the Intercom platform.
• Provide technical troubleshooting by diagnosing and resolving users issues related to presentations, website building,