Technical Account Manager - Southern Europe (Freelance)

Pubstack; Venezia; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Join a fast-growing startup as a Technical Account Manager, where you will be responsible for managing client accounts and ensuring their success. You will provide technical guidance and support, enhancing Pubstack’s innovative Ad Management platform for web publishers. This role offers a strategic position in a collaborative environment, ideal for candidates with substantial experience in ad tech.

Competenze

• 5-7 years in a customer-facing technical role in ad tech.
• Excellent communication and presentation skills.
• Experience managing multiple projects in a fast-paced environment.

Mansioni

• Manage client relationships and oversee onboarding for new clients.
• Troubleshoot technical issues and provide training on the platform.
• Lead pre-sales engagements and demonstrate platform value.

Conoscenze

Communication

Problem Solving

Project Management

Descrizione del lavoro

Founded in Paris, with customers and team members everywhere!

We are a fast-growing startup based in Paris, founded in July 2018. Backed by prestigious investors, we raised $6 million in Series A funding.

First of all, Pubstack is a human adventure.

We are building the most exceptional team to solve complex problems for our customers.

We are a close-knit team of 42 people that believes its workplace feels innovative and that its fast-paced environment makes each week exciting.

Pubstackers embrace values such as genuine collaboration, not taking themselves too seriously, questioning themselves, and seeking continuous improvement.

What we are building

Pubstack’s product is an Ad Management SaaS platform for web publishers, created in 2018.

We currently work with over 100 premium publishers across Europe.

As an innovator in Ad Management, Pubstack empowers publishers through a data-driven approach to building, maintaining, optimizing, and monitoring high-performing ad stacks.

Pubstack now offers the only Ad Management platform that empowers publishers’ monetization teams.

Thanks to its powerful technology, publishers can confidently build highly-efficient ad setups faster than ever, boosting revenue and making data-driven decisions about their ad stacks.

Pubstack collaborates with leading online media companies such as Le Monde, DPG Media, United Internet Media, Vinted, Webedia, among others, to maintain high inventory quality, maximize revenue, and deliver exceptional content.

The Opportunity :

As a Technical Account Manager, you will manage client relationships within the Southern Europe Business Unit, reporting directly to the Country Manager in Southern Europe, with a dotted line to the Head of TAM.

You will oversee onboarding new clients, ensure seamless implementation, and lead pre-sales engagements to demonstrate Pubstack’s platform value.

Your role is both strategic and hands-on, acting as a trusted advisor to publishers while ensuring their long-term success through technical guidance and collaboration.

Location: Italy (Italian speaker only)

What will you do?

• Proactively identify and resolve technical risks and bottlenecks with customers.
• Collaborate with your Country Manager to ensure long-term customer health through excellent support.
• Assist in demonstrating value to prospects during pre-sales.
• Troubleshoot performance issues, client-side or Google Ad Manager setup, and escalate to the Tech team when necessary.
• Provide platform training to customers and onboarding to prospects.
• Share and acquire Ad Tech knowledge internally and externally.
• Manage a diverse scope of topics across multiple client engagements.
• Offer guidance on optimizing ad stacks to increase revenue based on industry knowledge.
• Coordinate with the organization and escalate issues as needed for solutions.
• Stay updated on industry trends by participating in webinars and events.

Who are we looking for?

• 5-7 years of experience in a customer-facing technical role, preferably in pre-sales, technical consulting, or similar in ad tech.
• Excellent communication and presentation skills.
• Ability to manage multiple projects, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Proactive problem-solving attitude with a passion for delivering value.
• Comfortable acting as a strategic partner influencing technical and business decisions.
• Thrives in a collaborative, cross-functional environment and eager to contribute.

Why should you apply?

Join a fast-learning, entrepreneurial environment with a strong team spirit.

Be part of a key growth phase with new opportunities at Pubstack.

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