Support Engineer

Adecco; Lazio; In loco; EUR 29.000; Tempo pieno

Descrizione del lavoro

A leading staffing agency in Italy is seeking a Support Engineer II to join a prominent logistics company. The role includes handling technical support requests, diagnosing issues across various systems, and excellent communication skills are required. Ideal candidates will have over 3 years of onsite IT support experience. This full-time position offers a salary of €29,000 annually, with an initial 3-month contract.

Competenze

• 3+ years of experience in onsite IT support.
• Experience with Windows, Mac, and Linux in a corporate environment.
• Excellent communication skills with technical and non-technical staff.

Mansioni

• Handle technical support requests via various channels.
• Diagnose and resolve issues on multiple systems.
• Accurately document all interactions.

Conoscenze

Technical support

Multitasking

Communication skills

Troubleshooting

Formazione

High school diploma

Bachelor’s degree in Computer Science or related field

Strumenti

Windows

Mac

Linux

Microsoft MCSE / MCITP

ITIL Foundation

Descrizione del lavoro

Adecco is looking for a Support Engineer II for a leading international company in the logistics sector. If you have experience in onsite technical support and want to join an innovative global organization, this is your opportunity!

What You’ll Do

• Handle technical support requests via chat, phone, email, and ticketing system.
• Diagnose and resolve issues on Windows, Mac, and Linux systems.
• Provide assistance for video conferencing systems and AV equipment.
• Accurately document all interactions.

Minimum Requirements

• 3+ years of experience in onsite IT support (helpdesk or desk-side).
• Experience with Windows, Mac, and Linux in a corporate environment.
• High school diploma.
• Excellent communication skills with both technical and non-technical staff.
• Ability to work independently and as part of a team.
• Strong attention to quality and multitasking.

Preferred Qualifications

• Bachelor’s degree in Computer Science or related field.
• Certifications: Microsoft MCSE / MCITP, ITIL Foundation.
• Advanced Linux skills.
• Ability to explain complex IT concepts in simple terms.
• Excellent troubleshooting skills for complex systems.

Contract

Full-time, initial 3-month contract with possibility of extension.

Working Hours

40 hours per week.

Annual Salary

€29,000.

Language

English C1.

If you think you are in line and if you are really interested, apply by sending your CV and you will be contacted immediately.