Shift Manager Delivery Operations

Amazon; Torino; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global e-commerce company is seeking an Area / Shift Manager in Torino, Italy. In this role, you will lead a diverse team, ensure safety standards, and enhance operational efficiency. Responsibilities include promoting a safety culture, conducting data analysis, and collaborating with management for process improvements. Candidates should hold a university degree and possess advanced English and local language skills. This is a full-time position offering the opportunity to influence logistics and customer satisfaction.

Competenze

• University degree must be completed by start date.
• Advanced proficiency in English and local language.
• Experience performing data analysis is essential.

Mansioni

• Promote safety and wellbeing culture.
• Lead a diverse team and handle administrative work.
• Suggest process improvements for better customer service.

Conoscenze

Data analysis

Stakeholder communication

Logistical experience

MS Office Suite

Formazione

University degree (Bachelors or Masters)

Descrizione del lavoro

When you join Amazon as an Area / Shift Manager you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with this hands‑on role you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity you'll also work closely with your colleagues to address challenges which means no two days will be the same.

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

A day in the life

You'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You'll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks alongside other tasks like individual escalations process improvement work and wide‑scale operational contingency planning.

About the team

Amazon Logistics or AMZL handles last mile delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts like Amazon Fresh Prime Now and Amazon Restaurants.

There are two sides to what we do. Our under the roof associates process millions of products for dispatch to our delivery teams. Our team is people‑focused and supportive particularly as lots of our people work through the night. We focus mostly on operations with 24 / 7 shifts in most of our locations.

Meanwhile our on the road people work with Amazon Flex - a network of delivery contractors. Every year we continually raise the bar for customer experience with new innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint supported by a portfolio of pioneering vehicles (including Electric Vehicles) and technology to help us do just that.

Qualifications and Experience

• University degree (Bachelors or Masters) completed before start date
• Advanced proficiency in written and verbal English and local language
• Relevant experience in performing data analysis
• Experience of communicating with a wide range of stakeholders including your peers and leadership
• Experience in a logistical working environment
• Experience working with the MS Office suite (Word Excel Outlook) in a professional environment

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above we'd love to hear from you.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region you're applying in isn't listed please contact your Recruiting Partner.

Required Experience

Manager

Key Skills

General Maintenance, Corporate Risk Management, Ethernet, Front Desk, Insurance, Anesthesia

Employment Details

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1