Senior Operations Manager - Italy

Bloq.it; Latina; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A leading company in smart locker solutions is seeking a Senior Operations Manager to bridge their central operations with local teams in Italy. The role demands a hands-on expert in service-oriented industries such as delivery and mobility, responsible for ensuring smooth operations, optimizing workflows, and engaging with teams to deliver consistent service. Join a dynamic environment that fosters innovation and impact.

Servizi

Key role in innovative solutions

Fast-paced and collaborative environment

Competitive salary and benefits

Competenze

• 5+ years of experience in operations management.
• Strong knowledge in service operations and workflow optimization.
• Bilingual in English and Italian.

Mansioni

• Manage operational teams and processes for efficiency.
• Liaise between local and central teams via detailed reports.
• Identify and implement operational improvements.

Conoscenze

Operational Expertise

Fieldwork Adaptability

Excellent Communication Skills

Analytical Skills

Knowledge of Logistics Technology

Descrizione del lavoro

At Bloq.it, we’ve created the world’s leading smart locker solution, addressing online delivery challenges by enabling participation, reducing costs, and promoting sustainability.

After growing at 1000% for three consecutive years, we are now the fastest-growing Smart Locker company globally and one of Europe's fastest-growing scale-ups.

We are seeking a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar. This role aims to bridge our central operations team with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries (e.g., delivery, shared mobility) who excels at managing processes and reporting. This is a field-oriented position requiring adaptability and a hands-on approach to ensure smooth operations.

Responsibilities include:

• Managing operational teams and processes to ensure daily operational efficiency;
• Providing detailed reports and liaising between local and central teams;
• Handling operational tasks with attention to detail and hands-on involvement;
• Regular field visits to report and resolve on-the-ground challenges;
• Supporting local teams to deliver consistent service;
• Identifying and implementing operational process improvements;
• Meeting operational metrics and goals, with regular progress reporting.

Requirements:

• 5+ years of experience in operations management, ideally in service-focused industries like delivery, mobility, or logistics;
• Strong knowledge of post-sales service operations and workflow optimization;
• Excellent communication skills in English and Italian, with the ability to liaise effectively across teams;
• Proven team and process management skills, with a proactive, hands-on approach;
• Willingness to engage in fieldwork and adapt to dynamic environments;
• Analytical skills with experience in tracking and improving KPIs;
• Knowledge of smart locker systems or logistics technology is a plus;
• Understanding of local logistics and post-sales service processes;
• Experience scaling operations in a growing company.

Benefits of joining us:

• Playing a key role in innovative solutions that are transforming the smart locker industry;
• Working in a dynamic, fast-paced environment that fosters innovation, collaboration, and continuous learning;
• Competitive salary and benefits tailored to your experience;
• Making a tangible impact supporting our mission for affordable and sustainable solutions.

If you are a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it is the place for you. Join our #bloqstars team and help redefine the last-mile delivery experience!

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