Senior Client Success Specialist - Italy (Protected Category L.68/99)

Indeed, Inc., c/o CT Corporation (Indeed.com); Milano; In loco; EUR 48.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading job platform in Milan is seeking a Senior Client Success Specialist to manage client relationships and ensure successful advertising campaigns. The ideal candidate has over 5 years of experience in B2B environments, excellent communication skills in Italian and English, and a track record of cultivating client relationships. This role offers a competitive salary and the opportunity to work with diverse clients in a dynamic team environment.

Competenze

• Exceptional relationship skills; ability to cultivate client relationships.
• Fluent in written and verbal Italian and English.
• Experience managing accounts with significant annual revenue.

Mansioni

• Communicate with advertising agency clients primarily via email and phone.
• Manage new and existing client accounts for advertising campaigns.
• Collaborate with Product, Operations, and Sales teams to improve client satisfaction.

Conoscenze

Relationship management

Communication skills

Client engagement

Data analysis

Formazione

5+ years experience in relevant fields

Descrizione del lavoro

Your job

As a Senior Client Success Specialist, you will communicate directly with advertising agency clients, primarily through email and phone. You will work closely with our internal Sales, Product, and Technical teams to ensure a flawless experience with Indeed from the beginning. You have exceptional relationship skills, are comfortable speaking directly with key decision-makers at Fortune 1000 and equivalent-sized companies, and enjoy working closely with Indeed’s Agency Sales team. You will excel in the arts of organization and prioritization and treat all clients like they are your priority through providing "WOW" experiences.

We encourage applications from individuals belonging to the protected categories defined by Italian Law 68/99.

Who you are

• Help new clients with their account set-up. Including making suggestions as an industry specialist, explaining Indeed products & services, and giving an overall great first impression
• Manage brand new and existing client accounts, ensuring campaigns are hitting their strategic targets. You will monitor and manage employer content & recruitment advertising campaigns to ensure consistent product performance and delivery.
• Be an enthusiastic Indeed product specialist to best optimize clients’ accounts and set them up for success. Use Indeed data and your expertise in the recommendations you make to clients about their hiring needs. We’ve consulted with large clients on where they should be opening their next office(s) by showing them the talent available.
• Partner with our Product, Operations, Search Quality, and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction.
• Partner with the Agency Sales team throughout the customer lifecycle to prevent churn and ensure revenue retention and renewals. Manage and enhance client relationships from executive to specific account teams including media planners, buyers, Talent Acquisition and Hiring Managers.

Who we are

• 5+ years experience which can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B, Account Management.
• Learn and exhibit tech savviness. Your curiosity and passion mean that you can get up to speed and have an impact from day one.
• Demonstrate relationship management, churn prevention, and client engagement skills while understanding post-sale client lifecycle implementation and execution.
• Demonstrate ability to cultivate and foster relationships with your team as well as external and internal partners.
• Moderate experience examining data, trends, and client information to identify product or service growth opportunities.
• Experienced in addressing large audiences and delivering clear and composed communication about advertising campaign metrics to executive-level clients and decision-makers.
• Demonstrate ability to manage and retain accounts with up to $500k/1M in annual revenue per account.
• Fluent in written and verbal Italian and English

Applicants must be authorized to work in Italy

Our mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2025)

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

Milan 48,000 - 65,000 EUR per year

EEO and Accommodations

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

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