Sales Assistant (M/W) - Full Time (40 Hours) - Milan

Zadig&Voltaire; Monza; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand is looking for a Sales Assistant in Monza, Italy. You will engage with customers, drive sales, and support store operations while maintaining a chic and luxurious environment. Ideal candidates have 2+ years in sales, a passion for fashion, and excellent customer service skills. Fluent English is required, and additional languages are a plus.

Competenze

• 2+ years of experience in sales for an upper-end brand.
• Passion for fashion and luxury.
• Fluent in English; additional languages are beneficial.

Mansioni

• Welcome and assist customers throughout the sales process.
• Drive sales using effective techniques and approaches.
• Maintain store environment to luxury standards.

Conoscenze

Customer service skills

Sales techniques

Knowledge of fashion trends

Communication skills

Customer loyalty building

Descrizione del lavoro

Zadig & Voltaire is an upper-end brand founded in 1997.

The signature of the brand comes from its fine materials such as cashmere, silk and leather.

By revisiting basics in a casual and rock'n roll way, Zadig & Voltaire is the embodiment of a new type of luxury. Chic, laid-back, cool.

To see the current collection :

The role of Sales Assistant is an essential part of the retail function. Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store. We are looking for a new Sales Assistant - 40hrs in Temporary Contract who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.

The Sales Assistant will welcome and assist customers throughout the entire sales process, describing the product, always focusing on delivering the highest customer experience. You will support the store management in building a store environment that nurtures creativity and employees development.

Selling skills :

• Be a brand ambassador and embrace the brand Selling Ceremony
• Drive sales : warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.
• Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT)
• Provide personalised advice and drive sales according to the customer's needs
• Be able to build customer loyalty, understand customer relationship management
• Be able to communicate efficiently and effectively
• Be knowledgeable of the collection and the brand iconic pieces

Operations :

• Drive sales : Operating till system, take and process payments
• Manage the till and customers queuing efficiently
• Follow company policy and procedure
• Manage the needs of the customer including exchanges, credit notes and holds
• Offer each customer the opportunity to be on the mailing list
• Maintain the replenishment of bags, boxes etc -Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
• Processing the deliveries
• Maintain a luxurious store environment and standards
• Answer calls promptly and efficiently, with a pleasant and welcoming manner
• Execute the loss prevention procedure and conducts regular inventories
• Ensure the shop floor and stock room standards are maintained in a clean, tidy condition
• Follow the health & safety guidelines

Merchandising :

• Process deliveries (new collection, replenishment...), transfers
• Process the replenishment of the items on the shop floor according to the ZV Standards
• Support the Store Management in the VM guidelines implementation

Profile required

You have two years' experience or less in sales, in an upper-end brand, and have a passion for the fashion and luxury world. You can advise and guide a demanding clientele.

You are hard-working, dynamic, energetic with a commitment to customer service.

ENGLISH is required, additional languages are beneficial.