Resort Team Leader - Guest Experience & Operations

Jet2.Com And Jet2Holidays; Palermo; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading travel and holiday company is seeking a Resort Team Leader in Sicily, Italy, to manage a customer-facing team, deliver outstanding service, and provide support during holidays. The candidate should have experience in Tour Operations, possess strong people management skills, and ideally hold a driver’s license. This role offers excellent salary, management training, and career development opportunities.

Servizi

Excellent salary with annual pay review

Fully paid management training

Company mobile phone & laptop

Monthly review meetings

27 days holiday entitlement

Discounts on flights & holidays

Recommend a friend bonus scheme

Competenze

• Experience managing a customer-facing team is essential.
• Right to work documents for Italy required.
• Driver with own vehicle and appropriate insurance is necessary.
• Ideally have experience in Tour/Holiday Operations or similar.

Mansioni

• Support your Manager and deliver outstanding customer service.
• Investigate reported problems and resolve customer escalations.
• Create and issue monthly rosters alongside planning team.
• Manage team performance with scheduled meetings and training.
• Analyse customer feedback and drive results for improvements.

Conoscenze

Tour/Holiday Operations experience

Customer-facing team management

People management skills

Conversational local language

IT skills for in-house digital systems

Descrizione del lavoro

A leading travel and holiday company is seeking a Resort Team Leader in Sicily, Italy, to manage a customer-facing team, deliver outstanding service, and provide support during holidays. The candidate should have experience in Tour Operations, possess strong people management skills, and ideally hold a driver’s license. This role offers excellent salary, management training, and career development opportunities.