Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Position Summary
Main Responsibilities
Customers management for all quality topics: 8D, interim corrective actions, claims recording & closure
Customers Action Plan leading (failure-response and proactive) and periodic meetings with clients
Design, implement, and improve company quality standards.
Analyze data in order to find areas of process improvement (Pareto, PDCA/PDSA, Core & Quality tools)
Training, motivating, coaching, and correcting employees to ensure that standards are met.
Create reports to track progress of ICA (interim corrective actions) & PCA (permanent corrective actions)