Product Specialist HPLC, GC/LC-MS

Sentinel Diagnostics; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading diagnostic company is seeking a Sales & Marketing Team member in Milan to handle installations, customer service, and support for Chromatography products. Ideal candidates have 2–3 years in the IVD sector, possess strong communication skills, and are fluent in English. This full-time role also requires a willingness to travel for business, offering valuable experience in a dynamic environment.

Competenze

• At least 2–3 years of experience in a similar role, preferably within the IVD sector.
• Excellent knowledge of English.
• Willingness to travel on business.

Mansioni

• Installation and demonstration of Chromatography/LC-MS/MS products.
• Market and competition analysis to evaluate new products.
• Customer management to ensure complete satisfaction.

Conoscenze

Liquid Chromatography–Mass Spectrometry (LC-MS/MS)

Communication Skills

Interpersonal Skills

Results Orientation

Teamwork Skills

Proactivity

Descrizione del lavoro

Sentinel Diagnostics, leader in the Development and Production of IVD Diagnostic Kits for Clinical Chemistry, Immunology, Molecular Diagnostics, Chromatography and Rapid Test, is looking for a Sales & Marketing Team member:

Responsibilities

• Installation and demonstration of Chromatography/LC-MS/MS products at client premises
• Laboratory activities (on-site and in-field) and data processing to support product applications in pre- and post-sales phases
• Market and competition analysis to evaluate new products
• Handling of hotline, customer service mailbox, and complaints according to internal procedures
• Customer management to ensure complete satisfaction through on-site pre- and post-sales technical support (including installations), troubleshooting, training, and remote follow-up
• Drafting and management of official communications to customers regarding the products
• Analysis of technical requirements in tenders, identification of products to be offered and related technical documentation, and, if necessary, drafting of customized marketing material
• Attendance at national and international congresses, scientific events, and participation in workshops

Requirements

• At least 2–3 years of experience in a similar role, preferably within the IVD sector
• Knowledge of LC-MS/MS (Liquid Chromatography–Mass Spectrometry), Chromatography–Mass Spectrometry, GC (Gas Chromatography), or HPLC (High Performance Liquid Chromatography)
• Excellent knowledge of English
• Strong communication and interpersonal skills
• Results orientation, proactivity, entrepreneurial mindset, and teamwork skills
• Willingness to travel on business

Location

Milan (MM1 Bisceglie), willing to travel on business

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service, Product Management, and Sales

Industries

• Medical Equipment Manufacturing, Biotechnology Research, and Measuring and Control Instrument Manufacturing

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