Pharma Digital Application Support Specialist

ProductLife Group; Milano; Ibrido; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading consulting firm is seeking a Pharma Digital Application Support Specialist in Milan, Italy. The role involves managing technical and application support, customizing software for Life Sciences, and requires a STEM degree plus fluency in Italian and English. This full-time position offers a hybrid working policy and continuous professional development training, along with a competitive salary and benefits package.

Servizi

Full-time permanent employment contract

Hybrid working policy

Continuous training

Welfare and Private Health Insurance

Meal vouchers

Internal growth opportunities

Competitive salary

Competenze

• Experience with technical resolution and managing technical support requests.
• Basic SQL programming knowledge is required.
• Availability to travel for client work.

Mansioni

• Customize and integrate software applications for Life Sciences.
• Analyze requests, manage incidents and escalations according to ITIL standards.
• Collaborate with software providers for technical support.

Conoscenze

1+ years of experience in a similar role

Fluency in Italian and English

Good knowledge of IT architectures

Motivation to learn and grow

Formazione

STEM degree preferred (e.g., biomedical engineering, computer engineering)

Strumenti

MS SQL Server

Oracle DBMS

MS Office productivity tools

Descrizione del lavoro

Pharma Digital Application Support Specialist

About The Job
LifeBee, is a ProductLife Group Company and leading international strategic and digital consulting firm, supporting Life Science companies in their journey towards digitalization, technological innovation, operational excellence, and proactive compliance. The focus is on the GxP regulated areas of Chemical, Bio-Pharmaceutical, Medical Devices, and Nutraceutical companies, particularly in Production, Quality Assurance, Laboratories, Logistics, Serialization, Industrial Operations, Regulatory Affairs, and Pharmacovigilance.

About The Job
LifeBee, is a ProductLife Group Company and leading international strategic and digital consulting firm, supporting Life Science companies in their journey towards digitalization, technological innovation, operational excellence, and proactive compliance. The focus is on the GxP regulated areas of Chemical, Bio-Pharmaceutical, Medical Devices, and Nutraceutical companies, particularly in Production, Quality Assurance, Laboratories, Logistics, Serialization, Industrial Operations, Regulatory Affairs, and Pharmacovigilance.
ProductLife Group (PLG) is a dedicated life sciences outsourcing and consulting company. The group has its HQ in Paris and affiliates around the globe with teams in all key regions: North America, Europe and APAC.
If you are passionate about Digital Transformation and Life Sciences and are keen to make a difference, supporting local and international high profile customers then this might be your jam!
Through structured training, entailing on-the-job training and development as well as mentoring, you will actively contribute to the success of increasingly complex projects, driving the Digitalisation of the Life Sciences world.
We are currently on the lookout for a Pharma Digital Application Support Specialist to join and boost our technical team! (Part of the work might be done at clients' sites, predominantly North of Italy).

Your Role In Lifebee

• Leading the customization and integration of market-leading vertical software applications for Life Sciences
• Analysis of submitted requests and incidents, technical resolution, planning of problem‑solving activities or escalation through the different levels of support in accordance with internal processes
• Managing technical and application support requests through continuous technical collaboration with local and global software providers
• Managing Service Requests, Incidents, Problems, and Changes, in line with existing Service Level Agreements and international ITIL standards.

Profile And Skills

• 1+ years of experience in a similar role (ideally in a consulting context)
• STEM degree preferred (i.e., biomedical engineering, computer engineering, computer science, mathematical engineering, statistics, mathematics, physics)
• Good knowledge of IT architectures, coding languages, and MS Office productivity tools
• Basic SQL programming language on MS SQL Server and Oracle DBMSli>
• Availability to travel
• Motivation to learn and grow, also supported by senior colleagues
• Fluency in Italian and English.

Nice To Have

• Technical skills in application development environments (i.e., Salesforce) and programming languages (i.e., Java, Python, C#…)
• Knowledge of IT systems in the pharmaceutical industry, particularly in MES/EBR, LIMS, QMS, TMS, BPM, Workflow Management, Document Management, Business Analytics, Machine Learning, Artificial Intelligence, and familiarity with Life Science Industry regulations and guidelines.
• Data science skills.

What We Offer

• Full‑time permanent employment contract
• Hybrid working policy
• Continuous technical and professional development training to build an incomparable highly and widely recognized professional profile
• Benefits package (Welfare, Private Health Insurance)
• Meal vouchers
• Excellent internal growth opportunities
• Competitive salary.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology
• IT Services and IT Consulting and Pharmaceutical Manufacturing

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