Partner Support Team Leader – Maternity Cover

DELIVEROO; Pistoia; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading company in digital food delivery is seeking a Partner Support Team Leader for a 12-month maternity cover in Pistoia, Italy. The role involves managing a customer care team, ensuring partner satisfaction, and providing comprehensive assistance. Applicants must have leadership experience and proficiency in IT, with a focus on data analysis. This position offers competitive benefits, flexible hours, and opportunities for professional growth.

Servizi

Free Deliveroo Plus subscription

Monthly team lunches

Flexible working hours

Competitive parental leave policy

Work-from-home kit

Employee Assistance Programme

Learning and development access

Gym or fitness memberships

Competenze

• Minimum 3 years in customer care, 2 years in a leadership role.
• Proficiency in IT, especially Windows Office.
• Experience with Looker data platform highly valued.

Mansioni

• Identifying trends in performance and conducting root cause analysis.
• Managing a team to achieve targets.
• Planning and overseeing projects while coordinating resources.

Conoscenze

Customer Care

Team Management

Data Analysis

Communication

IT Proficiency

Strumenti

Windows Office

Looker

Descrizione del lavoro

Partner Support Team Leader – Maternity Cover

Customer Care

Fixed Term

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The Role

We’re looking for talented people to join our Partner Support Team (for a 12-month maternity cover ) that helps keep our restaurant partners happy and satisfied.

The Partner Support Team is the primary point of contact for restaurant queries. We provide comprehensive assistance to ensure the best experience with Deliveroo.

Responsibilities

• Identifying trends in performance and conducting root cause analysis (e.g., agent productivity)
• Managing a team
• Planning, executing, and overseeing projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholders
• Supporting your team in achieving daily and weekly targets

Requirements

• Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role
• Proficiency in IT, especially Windows Office (Word, Excel, PowerPoint)
• Experience with Looker data platform is highly valued

Benefits Food

• Free Deliveroo Plus subscription (or equivalent)
• Monthly team lunches and opportunities to try new foods, depending on location

Work Life

• Flexible working hours and location
• Competitive parental leave policy
• Work-from-home kit
• Employee Assistance Programme
• Roolearn platform access for learning and development
• Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity, and more

Compensation & Equity

• Competitive pay based on role and location
• Variable cash bonuses linked to individual and company performance
• Equity awards for senior employees, providing ownership in Deliveroo
• Headspace membership
• Gym or fitness memberships
• Private medical or wellbeing allowances, depending on location

Time to Recharge

• Annual leave and public holidays, increasing with tenure
• Paid day off annually for volunteering or charity support

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Partner Support Team Leader Maternity Cover • pistoia, Italia