Padel Travel Manager

Weebora; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A travel services company in Milan is seeking an Internal Travel Agent to design and operate padel trips for various clients. This role requires strong negotiation skills, a deep understanding of the travel industry, and client-focused service. Successful candidates will have significant experience in itinerary building and commercial acumen. The position offers various benefits including health insurance and performance bonuses.

Servizi

Private Health Insurance

Pension Plan

Paid Time Off

Work From Home

Training & Development

Performance Bonus

Gym access

Laptop and phone

Competenze

• 3-5+ years in the travel industry, preferably in travel agency or tour operations.
• Experience in building itineraries across multi-component trips.
• Strong English communication skills, knowledge of Spanish a plus.

Mansioni

• Create a calendar of padel itineraries and manage proposals.
• Negotiate with suppliers and manage bookings.
• Deliver proposal packs timely and support clients pre-trip.

Conoscenze

Itinerary building

Supplier negotiation

Commercial acumen

Client empathy

Excellent English

Spanish

Process ownership

Descrizione del lavoro

We're hiring an Internal Travel Agent to design, price, and operate padel trips for corporations, padel clubs, padel communities, and bespoke customers.

You will

• Proactively create a rolling calendar of padel itineraries by destination, season, and audience segment
• Scope client needs and turn them into crisp, margin‑positive proposals within SLA
• Own end‑to‑end operations—from supplier sourcing and rate cards to booking, documentation, and on‑trip support
• Collaborate with Sales/Marketing to package offers and fuel demand with compelling content

This is a blended product creation + operations + client service role for someone who lives, travels, speaks the language of suppliers, and understands the rhythms of padel.

Key Responsibilities

Trip Calendar & Programming

• Build/maintain a quarterly padel trip portfolio across priority destinations
• Create trip tiers (corporate offsites, club clinics, community tournaments, family‑friendly breaks) with clear positioning and capacity plans
• Validate demand via discovery calls, interest lists, and early‑bird deposits; manage go/no‑go gates (D-90/D-60/D-30)

Supplier Network & Commercials

• Source and negotiate with hotels, resorts, padel/tennis clubs, coaches, transport providers, destination management companies
• Secure rate cards, allotments and cancellation terms; maintain a vetted supplier scorecard per destination
• Protect gross margin via smart packaging, upsells (coaching, gear, hospitality, tourism experiences), and yield on court time

Client Discovery & Packaging

• Run discovery for corporates, clubs, communities, and bespoke clients (goals, pax mix, budget, dates)
• Deliver proposal packs (itinerary, inclusions, court plan, logistics, pricing) timely
• Coordinate with Sales/Account Managers to close, then handhold clients through documentation and pre‑trip comms

Operations & Fulfilment

• Own booking stack (accommodation, court time, coaches, ground transport, catering, extras); manage rooming lists
• Issue travel documents, waivers, insurance confirmations; provide on‑trip support and incident escalation

Marketing & Communications

• Supply ready‑to‑share kits (flyers, social copy, email templates, landing pages) to clubs and corporate POCs
• Maintain proactive cadence: monthly updates, countdown comms, service notices; gather UGC and testimonials post‑trip

Data, Reporting & Process

• Maintain CRM hygiene: leads → quotes → bookings; track proposals sent, win rate, margin, NPS
• Report KPIs by segment (corporate/club/community/bespoke); improve templates and checklists to scale volume

Requirements

What You'll Bring

• 3-5+ years in the travel industry (travel agency, tour operator, DMC, corporate/incentive sports travel)
• Proven itinerary building across multi‑component trips and supplier negotiation experience
• Excellent English (spoken & written). Spanish strongly preferred; additional EU languages a plus
• Commercial acumen (scoping, pricing, margin protection) and client empathy under tight timelines
• Process ownership

Nice to Have

• Familiarity with padel and/or tennis formats, coaching structures, and event flow
• Existing network of sports resorts/padel clubs/coaches in Europe/Med (Spain, Italy, Portugal, Balkans, Nordics)
• Experience running corporate offsites/incentives and managing allotments for 10‑40 pax groups

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus
• Gym access
• Laptop and phone