Operations Coordinator - Italy

InnovMetric Software; Brescia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

InnovMetric Software is seeking an Operations Coordinator to enhance operational efficiency and customer satisfaction in Brescia. The role involves supporting sales, technical support, and marketing teams while managing tasks such as order processing and CRM data management. Ideal candidates should possess strong communication skills, customer service experience, and proficiency in both Italian and English.

Competenze

• Minimum of 3 years of experience in customer service within a sales team.
• Comfortable communicating remotely via phone and email.
• Strong concern for customer satisfaction.

Mansioni

• Prepare quotes and manage orders and shipments.
• Coordinate customer training and support activities.
• Participate in organizing marketing events and manage CRM data.

Conoscenze

Customer service

Communication

Organizational skills

Analytical skills

Strumenti

Salesforce

Descrizione del lavoro

Are you fluent in Italian, enjoy multi-tasking, and want to join a team of committed people? We have an opportunity for you! PolyWorks Europa is looking for an Operations Coordinator to join its Operations team.

By joining us, you will contribute to PolyWorks Europa's operations by supporting the sales, technical support, marketing, and administration teams. As part of our continuous improvement, you will also take part in cross-functional projects with colleagues from the head office in Quebec and other European locations.

Does this challenge live up to your expectations? Here are your different responsibilities :

Responsibilities

Sales operations

• Prepare quotes and support sales representatives (confirmation of prices, product information, etc.), process orders, and manage shipments.
• Prepare, track, and send renewal offers to clients.
• Respond to various requests from internal and external customers (via email and phone).
• Assign application specialists to sales activities (demonstrations, visiting customers, etc.).

Technical Support Operations

• Manage all types of training with customers / distributors in our CRM : plan dates, assign application specialists, establish participant lists, provide logistics for application specialists, create training certificates, prepare and send training packages as needed.
• In collaboration with the technical director, coordinate assignments for application specialists based on skills, availability, and locations.
• Make welcome calls to our customers to introduce them to our customer portal and support activities, and update their contact information in our CRM.

Marketing operations

• Participate in the organization of seminars or key events (invitation and thank you campaigns, logistics) and ensure a presence at certain events.
• Manage potential customers in our CRM after events.

You will also contribute to various projects and initiatives aimed at improving the user experience and the efficiency of our internal processes.

Qualifications

• Minimum of 3 years of experience in customer service within a sales team, ideally internationally.
• Experience working with a CRM (knowledge of Salesforce is an asset).
• Comfortable communicating remotely (by phone and email) with internal and external clients.
• Strong concern for customer satisfaction by responding attentively to the needs of our customers and partners.
• Curiosity and analytical skills suited for tackling complex cases and solving them collaboratively.
• Efficiently manage multiple tasks while maintaining attention to detail and strong organizational skills.
• Proficient in written and verbal communication in Italian and English.

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we?

PolyWorks Europa empowers manufacturers of every size to digitally transform their 3D measurement processes and maximize the value of 3D measurement data for their product engineering and manufacturing processes. With offices in France, Italy, Spain, and Czech Republic, PolyWorks Europa provides PolyWorks smart 3D metrology software solutions and technical services—including technical support, training, metrology process consulting, and software customization—to European industrial manufacturers.

PolyWorks Europa is an InnovMetric group company, a multinational software development organization headquartered in Canada with over 650 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.

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