Omnichannel Customer Operations Specialist

Whatjobs; Liguria; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global electric vehicle solutions provider is seeking a Customer Operations Specialist in Liguria, Italy. This role involves managing customer requests, supporting the call center, and collaborating in customer-oriented activities. Candidates must have at least 3 years in customer roles, excellent communication skills, and a Bachelor's or Master's degree in Communication or Foreign Languages. Join us for an opportunity to work in a collaborative environment driving the future of smart mobility.

Servizi

Opportunity to learn in a fast-evolving industry

Informal work environment

Competenze

• At least 3 years of experience in customer-related roles.
• Native Italian speaker with good knowledge of English (B2/C1).
• Excellent oral and written communication skills.

Mansioni

• Manage customer requests proactively.
• Support call center activities and manage tickets.
• Monitor KPIs and draw up reports.

Conoscenze

Customer relationship management

Communication skills

Problem-solving

Multitasking

Formazione

Bachelor's or Master's degree in Communication or Foreign Languages

Strumenti

Salesforce

SAP

Descrizione del lavoro

A global electric vehicle solutions provider is seeking a Customer Operations Specialist in Liguria, Italy. This role involves managing customer requests, supporting the call center, and collaborating in customer-oriented activities. Candidates must have at least 3 years in customer roles, excellent communication skills, and a Bachelor's or Master's degree in Communication or Foreign Languages. Join us for an opportunity to work in a collaborative environment driving the future of smart mobility.