Ocean Export Team Leader - (6463)

Job Title: Ocean Export Team Leader

Education: Bachelor's Degree

Location: [Location Not Specified]

Category: Operations

Job Type: Permanent

Job Description:

1. Overall responsibility for Team success by agreeing, implementing, and monitoring individual and Team objectives and targets while ensuring company policies and procedures are adhered to.
2. Monitor Team performance and activity.
3. Serve clients, identify their needs, and provide feedback on the success of filling jobs.
4. Building and maintaining relationships (internal/external).
5. Write weekly/monthly figures and reports.
6. Hold weekly/monthly meetings to discuss task delegation and review issues.
7. In conjunction with Manager, set quarterly targets and objectives.
8. Communication - encourage respect and open communication.
9. Assist in the interview and recruitment of team members.
10. Perform auditing and quality checking.
11. Identify opportunities for process improvements.
12. Handling escalations from customers and internally.
13. Supporting Manager on local quotation and pricing.

Job Requirements:

• Qualifications & Experience:
• Graduate of any discipline.
• 8-10 years experience in ocean export (Multinational Freight forwarder).
• Minimum of 2 years of progressive experience in a Supervisory role in customer service related matters within the freight forwarding industry.
• Technical knowledge in ocean export is a must.
• Project manager experience is a plus.
• Combined excellent communication and interpersonal skills with a strong ability to analyze situations and make good decisions based on available information.
• Ability to adapt quickly to changing policies and procedures.