Night Supervisor

Oetker Hotels; Capri; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel chain in Capri seeks an experienced Night Supervisor to manage all hotel operations during the overnight shift. This role entails ensuring a smooth guest check-in/check-out process, supervising the Guest Relations team, and handling emergencies efficiently. Candidates should possess at least 3 years of experience in front office services, with 1 year in a supervisory role. The position offers competitive salaries and benefits, including staff meals and accommodation options.

Servizi

Competitive salaries

Complimentary staff meals

Staff accommodation options

Healthy work-life balance

Competenze

• Minimum of 3 years of experience in a front office or guest services role.
• At least 1 year in a supervisory position.
• Strong communication and problem-solving skills.

Mansioni

• Oversee hotel operations during the overnight shift.
• Ensure a courteous guest check-in and check-out process.
• Supervise the Guest Relations team and enforce quality standards.

Conoscenze

Guest service supervision

Night audit management

Emergency handling

Descrizione del lavoro

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50‑room‑and‑suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high‑fashion boutique.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

The Night Supervisor is responsible for all hotel operations during the overnight shift, with a focus on Front Office, night audit, and safety. They ensure a well‑organized and courteous guest check‑in and check‑out process, handling payments and transactions in line with established procedures. The role includes supervising the Guest Relations team, enforcing LQA standards, promoting teamwork, and maintaining staff morale. The Night Supervisor manages nightly financial checks, staff scheduling, and communicates new operational procedures. Acting as the main point of contact for guests and staff during the night, they handle emergencies and resolve issues promptly. Additionally, they implement measures to minimize chargebacks and refunds, ensuring efficient and secure service.

Profile

Minimum of 3 years of experience in a front office or guest services role, with at least 1 year in a supervisory position.

Benefits

We offer competitive salaries, a healthy work‑life balance with time to enjoy your free time, complimentary staff meals during shifts, and staff accommodation options to support your stay.