Multilingual Fashion Customer Care Pro

Jobtech; Bardi; In loco; EUR 28.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking a multilingual Customer Service professional fluent in French and English. The role involves providing comprehensive customer support in the fashion and luxury sector, engaging with customers through various channels, managing order-related queries, and collaborating with internal teams. Ideal candidates will have a strong customer orientation, problem-solving skills, and previous customer service experience. This is a full-time position based in Milan, Italy.

Servizi

Initial training and ongoing support

Potential for permanent placement

International work environment

Competenze

• Previous experience in customer service or similar roles preferred.
• Familiarity with CRM and e-commerce is a plus.
• Ability to work in dynamic multicultural environments.

Mansioni

• Provide pre-sales consultancy and assistance for a positive experience.
• Resolve order issues, manage returns, monitor shipments.
• Interact with customers in French or German via phone and email.
• Collaborate with marketing, logistics, and sales teams.

Conoscenze

Advanced level (C1+) in French and English

Excellent relational skills

Strong communication skills

Problem-solving skills

Attention to detail

Formazione

High school diploma

Strumenti

CRM software

E-commerce platforms

Descrizione del lavoro

A leading recruitment agency is seeking a multilingual Customer Service professional fluent in French and English. The role involves providing comprehensive customer support in the fashion and luxury sector, engaging with customers through various channels, managing order-related queries, and collaborating with internal teams. Ideal candidates will have a strong customer orientation, problem-solving skills, and previous customer service experience. This is a full-time position based in Milan, Italy.