Luxury Front Office Lead — Guest Experience & Revenue

Mangia's; Sorso; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A distinguished hospitality brand is seeking a Front Office Manager to lead the reception team at MClub del Golfo for the 2026 season. This role includes planning operations, supervising staff, handling guest requests, and driving service excellence in a luxury hotel environment. Ideal candidates will have proven experience in 5-star hotels and strong leadership skills. Competitive benefits include accommodation and meals.

Servizi

Accommodation available

Meals provided

Career growth opportunities

Ongoing training

Competenze

• Proven experience in luxury hospitality, preferably in 5-star hotels.
• Strong knowledge of front office operations and guest service standards.
• Leadership skills and ability to manage and motivate a team.
• Fluency in English; additional languages are a plus.

Mansioni

• Planning Front Office operations based on occupancy forecasts.
• Supervises Front Office team and ensures service standards.
• Handles guest requests, complaints, and feedback directly.
• Participates in recruitment, training, and performance reviews.
• Monitors costs, revenue, and financial performance of the Rooms division.

Conoscenze

Luxury hospitality experience

Front office operations knowledge

Leadership skills

Excellent communication

Problem-solving attitude

Strumenti

Opera PMS

Descrizione del lavoro

A distinguished hospitality brand is seeking a Front Office Manager to lead the reception team at MClub del Golfo for the 2026 season. This role includes planning operations, supervising staff, handling guest requests, and driving service excellence in a luxury hotel environment. Ideal candidates will have proven experience in 5-star hotels and strong leadership skills. Competitive benefits include accommodation and meals.