Learning Manager In Store / High Luxury Brand / Milan

Sidler Sa; Monza; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global customer relations company in Monza is seeking a skilled Brand Ambassador fluent in Spanish and English. You will manage customer relations and provide e-commerce support, assisting customers with online purchases. The ideal candidate has an educational background in Customer Care within the luxury sector and possesses excellent communication skills. Join a dynamic team committed to customer satisfaction.

Competenze

• Degree and/or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools.
• Targeted training on Luxury Brands.

Mansioni

• Manage customer relations with Italian and international customers.
• Assist customers in online purchases during e-commerce support.

Conoscenze

Customer care attitude

Fluent in Spanish

Fluent in English

Excellent communication skills

Interpersonal skills

Formazione

Degree in e-commerce Customer Care Fashion and Luxury

Strumenti

Microsoft Office applications

Descrizione del lavoro

BRAND AMBASSADOR Luxury Spanish & English

At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We’re looking for a highly skilled BRAND AMBASSADOR Luxury Spanish & English, to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Languages knowledge:

Spanish mandatory (B2 - C1)

English mandatory (C1 - C2)

Tasks:

• Customer relations with Italian and international customers through phone/chat/e-mail
• E-commerce and after-sales support: assisting customers in their online purchases

Contract: Full time 8 hours a day (40 hours a week) on shifts 5 days a week.

Qualifications:

• Degree and/or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.
• Targeted and continuous training on Luxury Brands.
• Constant practice of languages and professional growth in the luxury world.
• Collaborative and supportive environment.
• Welcoming and innovative spaces.

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other.