Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

AetherCore; Campania; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

An international company is seeking a bilingual Customer Support Agent proficient in Italian and English to provide exceptional service to customers. In this Lisbon-based role, you will respond to inquiries and troubleshoot issues while maintaining high standards of customer care. Candidates with customer support experience and strong communication skills are preferred.

Competenze

• C2 proficiency in Italian and B2 level in English required.
• Experience in customer support is a plus.
• Basic troubleshooting abilities.

Mansioni

• Respond to customers’ inquiries via phone, email, or chat.
• Troubleshoot and resolve general and technical issues.
• Document all actions taken and elevate complex issues as needed.
• Maintain high customer service standards.

Conoscenze

Strong communication skills

Proactive attitude

Team player

Time management

Empathy

Strumenti

Google products (Gmail, Chrome, Google Drive)

Descrizione del lavoro

Lisbon is calling! We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities

• Respond to customers’ inquiries via phone, email, or chat
• Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
• Document all actions taken and elevate complex issues as needed
• Maintain high customer service standards with empathy and attention to detail

Requirements

• Language Requirements: C2 proficiency in Italian and B2 level in English
• Experience: Senior or Junior level (Experience in customer support is a plus)
• Soft Skills: Strong communication skills, proactive attitude, team player, time management, and empathy
• Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities

Location

• On-site in Lisbon, Portugal

If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!

Apply Now to join our team and start your new career in Lisbon.