Italian Customer Operations Specialist - Lisbon

Cross Border Talents; Bologna; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global recruitment agency seeks an Operations Customer Expert to join their customer service team in Lisbon. The role involves responding to customer inquiries, handling support tickets, and conducting outbound calls. Candidates should possess strong communication skills in Italian and English and be capable of using CRM tools. The position offers competitive compensation options with or without accommodation. This is a great opportunity for those looking to enhance their career in a multicultural environment.

Servizi

Health insurance

Meal allowance

Performance-based bonus

Holiday and Christmas allowances

Competenze

• Proficient in Italian and English for customer interactions.
• Able to navigate CRM tools effectively.
• Experience in a customer service role is a plus.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets for general queries and refunds.
• Conduct outbound calls to promote products and collect feedback.
• Maintain accurate records using CRM tools.

Conoscenze

Customer service skills

Communication skills

Problem-solving

Multitasking

Descrizione del lavoro

A global recruitment agency seeks an Operations Customer Expert to join their customer service team in Lisbon. The role involves responding to customer inquiries, handling support tickets, and conducting outbound calls. Candidates should possess strong communication skills in Italian and English and be capable of using CRM tools. The position offers competitive compensation options with or without accommodation. This is a great opportunity for those looking to enhance their career in a multicultural environment.