Italian Customer Care — Remote Portugal, Relocation

Cross Border Talents; Palermo; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruiting agency is seeking a Customer Support Representative for a remote position in Portugal. The role involves responding to customer requests, handling support tickets, and conducting outbound calls. Salary is up to 1,000 gross per month, along with performance bonuses. Candidates relocating from abroad will receive support, and accommodation options are available. Join a multicultural team and enjoy competitive vacation days and a supportive work environment.

Servizi

Relocation Support

Accommodation option

22 vacation days per year

Mansioni

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back-office tasks that may involve outbound calls.
• Conduct outbound calls to promote products, collect feedback, and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback and elevate cases when needed.

Descrizione del lavoro

A recruiting agency is seeking a Customer Support Representative for a remote position in Portugal. The role involves responding to customer requests, handling support tickets, and conducting outbound calls. Salary is up to 1,000 gross per month, along with performance bonuses. Candidates relocating from abroad will receive support, and accommodation options are available. Join a multicultural team and enjoy competitive vacation days and a supportive work environment.