Issuing & refund operator - Rinascente Roma - Chinese Speaker (On-Site job)

Global Blue; Roma; In loco; EUR 20.000 - 25.000; Part-time

Descrizione del lavoro

A leading refund services company in Rome is looking for an Issuing & Refund Operator who speaks Chinese to join their team. This entry-level position focuses on verifying refunds for international travellers while ensuring adherence to company policies and customer satisfaction. Ideal candidates are fluent in English, experienced in customer service, and capable of handling cash responsibilities. Flexibility in hours and a team-oriented mindset are essential for success.

Competenze

• Fluent in English required.
• Fluency in Chinese or Spanish is a plus.
• Previous working experience is beneficial.

Mansioni

• Verify and refund Tax Free Forms to international travellers.
• Ensure a satisfactory experience for customers.
• Prevent refunding mistakes and fraud.

Conoscenze

Fluency in English

Fluency in Chinese

Customer satisfaction orientation

Office software experience

Trustworthiness

Stress management

Team player

Flexibility in working hours

Formazione

Commercial background

Experience in face-to-face customer contact

Experience in retail or front office

Descrizione del lavoro

Issuing & refund operator - Rinascente Roma - Chinese Speaker (On-Site job)

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Overview

Refund Tax Free Forms at Merchant’s (LaRinascente) LaRinascente Refund Point following Global Blue and Merchant’s guidelines and policies.

Responsibilities

• Verify and refund Tax Free Forms to international travellers;
• Ensure a satisfactory experience for our customers;
• Prevent refunding mistakes and fraud;
• Prepare reports as needed;
• Observe Global Blue and Merchant’s policies, guidelines and procedures.

Main KPIs

• Number of refunded transactions;
• Refunding mistake ratio;

Specific skills and knowledge

• Must be fluent in English;
• Other helpful languages in order of relevance: Chinese, Spanish;
• Must be dedicated to service and customer satisfaction;
• Must be experienced in using office software;
• Must be trustworthy to handle large amounts of cash;
• Must have a clean criminal record;
• Must be able to handle stress;
• Must be nimble but thorough;
• Must be a good team player;
• Must be flexible in terms of working hours;
• Previous working experience is a plus.

Reporting and collaboration

• Reporting line: Issuing & Refund Coordinator

Mainly cooperates with

• Peers at same and other Refund/Downtown Points
• Quality Assurance
• Processing
• Refund & Security Manager

Background and Education

• Helpful: a commercial background
• Helpful: experience in face to face customer contact
• Helpful: airport, retail or front office experience

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Customer Service