Informatics Technical Specialist

Abbott; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global healthcare company is looking for a Technical Specialist to manage the delivery of digital health applications. The role involves acting as a trusted advisor, executing project plans, and providing customer training and support. Candidates should have a Bachelor's degree in a related field and 1–3 years of relevant experience. Strong communication and problem-solving skills are essential, along with proficiency in project management tools. This position is based in Milan and may require travel.

Competenze

• 1–3 years of experience in diagnostics laboratory informatics applications.

Mansioni

• Act as a trusted advisor to customers and propose tailored solutions.
• Execute project work plans with a focus on timely delivery.
• Deliver training and provide ongoing customer support.

Conoscenze

Strong understanding of diagnostics laboratory workflows

Experience with laboratory information systems

Hands-on experience in implementing laboratory informatics systems

Proficiency in MS Office

Formazione

Bachelor's degree in Computer Science or related disciplines

Strumenti

MS Project

SmartSheet

Descrizione del lavoro

JOB DESCRIPTION:

The AlinIQ Informatics Technical Specialist is a client-facing technical expert responsible for the end-to-end delivery of AlinIQ Digital Health applications. This role requires a blend of technical proficiency, strong communication skills, and critical thinking to ensure high levels of client satisfaction and successful project execution.

Key Responsibilities

Strategic Responsibilities

• Act as a trusted advisor to customers, understanding their needs and proposing tailored solutions.
• Provide feedback for product enhancements based on customer insights.
• Foster a culture of high customer service and satisfaction.

Operational Responsibilities

• Execute project work plans with a focus on timely delivery and risk mitigation.
• Configure and integrate AlinIQ products according to customer specifications.
• Deliver training and provide ongoing customer support.
• Maintain accurate and up-to-date project documentation and systems of record.
• Participate actively in team and customer meetings.
• Be available for shift work and travel to client sites as required.

Qualifications

• Bachelor’s degree or equivalent in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines.
• 1–3 years of experience in installing, configuring, or maintaining diagnostics laboratory informatics applications.

Skills & Knowledge

• Strong understanding of diagnostics laboratory workflows and technologies.
• Experience with laboratory information systems, middleware, analyzer management systems, or inventory management systems.
• Hands-on experience in implementing and supporting laboratory informatics systems is highly desirable.
• Proficiency in MS Office and project management tools like MS Project or SmartSheet.

Key Competencies

• Excellent verbal and written communication skills.
• Strong customer-facing capabilities.
• Attention to detail and commitment to quality.
• Innovative mindset with a proactive approach to problem-solving and risk escalation.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Field Services

DIVISION: CRLB Core Lab

LOCATION: Italy > Milan : Viale Edison 110, Edison Park Centre

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 75 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable