Implementation and Delivery Manager - Laboratory Productivity Services

Agilent; Italia; Ibrido; EUR 45.000 - 70.000; Tempo pieno

Descrizione del lavoro

Agilent is seeking an Implementation and Delivery Manager to support its CrossLab customers across Italy. This role encompasses project management, customer service, and collaboration with sales teams to enhance laboratory services’ delivery, requiring travel and strong communication skills amid a diverse work environment.

Servizi

Permanent Contract

Company Pension Scheme

Yearly Company Bonus

Company Car

Private Health Care

Stock Purchase Plan

Medical & Life Insurance

Training and Development Opportunities

Competenze

• Significant experience in Project/Program Management.
• Experience in asset management solutions is beneficial.
• Full proficiency in Italian and English; other European languages are a plus.

Mansioni

• Lead design and delivery of complex, integrated enterprise contract solutions.
• Develop scalable processes and tools for consistent deployment.
• Manage timelines, resources, budgets, and project documentation.

Conoscenze

Analytical Approach

Problem Solving

Interpersonal Skills

Formazione

University Degree

Strumenti

Project Management Software

Descrizione del lavoro

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best : improve the world around us. Information about Agilent is available at

As our next Implementation and Delivery Manager , you will play a key role in supporting Agilent CrossLab customers across Italy by delivering tailored Laboratory Productivity Services solutions. You’ll collaborate closely with pre-sales and sales teams to design and implement balanced delivery models, ensuring our offerings fully address market needs and customer expectations.

Your main tasks will include :

• Supporting the sales cycle and leading the design and delivery of complex, integrated enterprise contract solutions for external customers.
• Developing and implementing standardized, scalable processes and tools designed for consistent deployment across the organization, enabling efficient onboarding of new enterprise service site
• Defining the overall program and project framework, including planning, budgeting, organizational structure, scheduling, and resource allocation
• Translating business goals into structured implementation plans and overseeing their execution—managing timelines, resources, budgets, dependencies, risks, and key milestones to ensure successful delivery
• Coordinating and assure project execution including time, schedule, budgets and risk management.
• Identifying potential growth and business opportunities with the local sales team
• Taking ownership for enhancing customer partnerships to ensure exceptional service and long-term retention at assigned sites.
• Managing project documentation, and records, reporting regularly to both customer and internal stakeholders, and coordinating with subcontractors to ensure timely, high-quality delivery.

This role requires regular travel to customer sites across Italy, with occasional trips to other locations as needed.

Qualifications

We are looking for a motivated individual with the following background :

• Ideally, with a University Degree
• Significant experience in Project / Program Management with asset management solutions or similar
• Asset Management experience in the biotechnology / life science industry would be an advantage
• Full proficiency in Italian and English . Any proficiency in another European language would be a plus
• Experience with any Project Management Software would be an advantage

On a personal level, you have an analytical approach and you enjoy solving complex problem to ensure customer satisfaction. You also have excellent interpersonal - communication skills to get along with internal and external partners, at different levels.

We offer :

• Permanent Contract
• Outstanding company culture
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
• A position within an international organization with exciting opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required : 35% of the Time

Shift : Duration :

No End Date

Job Function : Services & Support