Ifs Business Analyst

Henry Schein Emea; Lazio; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading healthcare solutions provider is seeking an IFS Cloud FSM Configuration and Training Analyst in Lazio, Italy. This role involves configuring IFS FSM modules and developing training programs to enhance user adoption. The ideal candidate should have 3+ years of experience with FSM platforms, strong communication skills, and a solid understanding of field service workflows. Enjoy a collaborative environment and the chance to drive impactful changes in service operations.

Competenze

• 3+ years of experience with IFS Field Service Management or similar platforms.
• Experience configuring cloud-based ERP or FSM systems.
• Strong proficiency in reporting tools.

Mansioni

• Configure and support IFS FSM modules to meet business requirements.
• Manage and optimize FSM workflows and business rules.
• Develop and deliver end-user training programs.

Conoscenze

Communication skills

Organizational skills

Stakeholder engagement

Field service workflows understanding

Technical knowledge of data structures

Formazione

IFS Certified Specialist – FSM Module

Formal training in .NET and SQL Server

Strumenti

ClickLearn

Power BI

Crystal Reports

MS Office Suite

Descrizione del lavoro

General Summary

Detail-oriented and proactive IFS Cloud FSM Configuration and Training Analyst to support the configuration, optimization, and user adoption of the IFS Cloud Field Service Management platform. This role will work closely with business units and technical teams to configure workflows, enable efficient service operations, and provide training and documentation for end users.

Essential Responsibilities

• Configure & support IFS FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet business requirements.
• Manage and optimize FSM workflows, business rules, SLAs, and field technician processes.
• Collaborate with IT and business stakeholders to translate service delivery needs into system configurations.
• Support UAT and manage configuration‑related testing cycles.
• Develop and deliver end‑user training programs (in‑person, remote, or self‑guided).
• Create user manuals, process documentation, and training materials tailored to different roles (dispatchers, field techs, supervisors).
• Provide ongoing coaching and support to users across the organization.
• Act as a change agent to improve adoption and effective use of the platform.
• Ensure data accuracy and consistency within FSM modules (e.g., asset data, parts inventory, customer data).
• Support report and dashboard creation using IFS tools or external reporting platforms (e.g., Power BI).
• Analyze system usage and user feedback to identify training gaps or configuration issues.
• Collaborate on platform enhancements, upgrades, and new module rollouts.
• Monitor system performance, troubleshoot issues, and work with IFS support or partners as needed.
• Stay current on IFS Cloud updates, new features, and best practices.

Desired Qualifications

• 3+ years of experience with IFS Field Service Management (or similar FSM platforms).
• Experience configuring cloud‑based ERP or FSM systems, ideally IFS Cloud.
• Experience using ClickLearn to create SOPs and training materials.
• IFS Certified Specialist – FSM Module or similar credentials.
• Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO).
• Strong communication, organizational, and stakeholder engagement skills.
• Good understanding of field service workflows, technician dispatching, and mobile operations.
• Proficiency in MS Office Suite; experience with reporting tools (Power BI, Crystal Reports) is a plus.
• Formal Microsoft training in .NET and SQL Server.
• Understanding of data structures and relationships at a technical level, including basic Transact‑SQL knowledge.

If you're ready to make an impact within our EMEA Team unleash your business skills, join us at Henry Schein! Apply now and be part of our incredible team.

About Henry Schein, Inc.

Henry Schein, Inc. (Nasdaq : HSIC) is a solutions company for health care professionals powered by a network of people and technology with approximately 25,000 Team Schein Members worldwide. The Company brings more than 1 million customers globally access to over 300 valued solutions that help improve operational success and clinical outcomes. Its Business, Clinical, Technology, and Supply Chain solutions enable office‑based dental and medical practitioners to work more efficiently and provide higher quality care. These solutions also support dental laboratories, government and institutional health care clinics, and other alternative care sites.

Henry Schein operates through a centralized and automated distribution network, with a selection of more than 300,000 branded products and Henry Schein corporate brand products in its distribution centers. A FORTUNE 500 Company and an S&P 500® member, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 33 countries and territories.

The Company’s sales reached $12.6 billion in 2022 and have grown at a compound annual rate of approximately 12.1 percent since it became a public company in 1995.

For more information, visit Henry Schein on Facebook, Instagram, and Twitter.