Hybrid Brand Authenticity Specialist — Protect Brands

eBay; Milano; Ibrido; EUR 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global ecommerce leader in Milan is seeking a Brand Expert to handle consumer inquiries and support brand protection efforts. The ideal candidate will have strong attention to detail, experience in online brand protection, and excellent communication skills in English. This role offers a dynamic work environment focused on customer satisfaction and team collaboration, ideal for someone passionate about delivering exceptional service.

Competenze

• Outstanding ability to spot differences between images quickly and accurately.
• Demonstrated ability in online brand protection or authentication for resale companies.
• Fluent in written and spoken English.
• Strong ability to relate positively with clients and consumers.
• Outstanding organizational skills with a strong orientation toward action.
• High level of accuracy, precision, speed, and reliability.
• Resourceful and autonomous in problem-solving.
• Team-oriented approach.
• Resilient and able to handle stressful situations.
• Passionate about providing excellent service.

Mansioni

• Provide support to consumers via Certilogo’s Help Desk.
• Collaborate with brand stakeholders and Account Management.
• Offer proactive suggestions for workflow improvements.
• Handle daily email inquiries regarding product authentication.
• Analyze user information during the authentication process.
• Compare user-submitted photos with accurate samples.
• Build comprehensive responses using available templates.

Conoscenze

Spotting differences between images

Online brand protection experience

Fluent in written and spoken English

Positive client relations

Organizational skills

High accuracy and reliability

Problem-solving

Team-oriented

Resilience in stressful situations

Excellent service orientation

Descrizione del lavoro

A global ecommerce leader in Milan is seeking a Brand Expert to handle consumer inquiries and support brand protection efforts. The ideal candidate will have strong attention to detail, experience in online brand protection, and excellent communication skills in English. This role offers a dynamic work environment focused on customer satisfaction and team collaboration, ideal for someone passionate about delivering exceptional service.