Head of CRM

Trace One; Torino; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading software company in Torino is seeking a Head of CRM to streamline and optimize CRM infrastructure across departments. The role requires a minimum of 5 years in CRM leadership with strong proficiency in HubSpot, alongside excellent strategic and communication skills. The ideal candidate will lead the CRM operations, ensuring effective team collaboration and performance optimization. This position offers a multicultural environment and opportunities for internal growth.

Servizi

Space to suggest ideas and solutions

International and multicultural environment

Opportunities for internal growth

Competenze

• Minimum 5 years in CRM or marketing operations leadership.
• Full experience in HubSpot (Marketing, Sales, Service Hubs).
• HubSpot Certified; adept in marketing automation, data segmentation, and CRM analytics.

Mansioni

• Develop and lead CRM strategy to align with corporate objectives.
• Manage system configuration, user permissions, and data hygiene.
• Build dashboards, monitor CRM health, and optimize performance.
• Grow and guide the CRM operations team and elevate collaboration.

Conoscenze

Strategic thinker

Strong communicator

Operationally disciplined

Collaborative

Proficient in English

Proficiency in French, German, or Spanish

Formazione

Bachelor's or higher in Marketing, Business, or related field

Strumenti

HubSpot

Descrizione del lavoro

Context

As Head of CRM you will streamline CRM infrastructure across Marketing, Sales, Finance, and other departments. In this role, you will oversee the full lifecycle of CRM systems ( HubSpot ), from implementation and governance to training and performance optimization.

Key Responsibilities

• Strategic Leadership & Cross-Functional Alignment : Develop and lead CRM strategy to align with corporate and departmental objectives, ensuring seamless automation and data flow.
• Full CRM Administration Oversight : Manage system configuration, user permissions, data hygiene, troubleshooting, and system enhancements.
• Analytics & Performance Leadership : Build dashboards, monitor CRM health (data quality, segmentation), and optimize performance through insights.
• People Leadership & Organizational Development : Grow and guide the CRM operations team, refine processes, and elevate cross-functional collaboration and efficiency.

Key skills and requirements

• Educational Background : Bachelor's or higher in Marketing, Business, or related field.
• Experience : Minimum 5 years in CRM or marketing operations leadership, ideally with full experience in HubSpot (Marketing, Sales, Service Hubs).
• Technical Proficiency : HubSpot Certified; adept in marketing automation, data segmentation, and CRM analytics.
• Soft Skills : Strategic thinker, strong communicator, operationally disciplined, collaborative.
• Proficient in English, both in written and verbal communication.
• Additional proficiency in French, German, or Spanish.

What can you expect from us?

Space and encouragement to suggest ideas and solutions

International and multicultural environment

⬆️Interesting internal growth