Global IT Product Owner - Customer Service, Logistics & Procurement

Campari Group; Sesto San Giovanni; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A global leader in branded spirits is seeking a Global IT Product Owner to oversee applications in Logistics, Customer Service, and Procurement. The role requires collaboration with local and global stakeholders to enhance processes and services, ensuring IT initiatives align with business goals. Candidates should have over 5 years of relevant experience and a degree in a computing field. Fluent English and familiarity with SAP and TMS systems are essential. Travel up to 20% may be required.

Servizi

Fair Pay Certification

Global collaboration opportunities

Diversity and Inclusion initiatives

Competenze

• 5+ years in similar roles within multinational or consulting environments, preferably in Customer Service and Logistics or Procurement areas.
• Bachelor's degree in Computer Science, Information Systems, Engineering or related field.
• International experience and a global mindset are essential.

Mansioni

• Oversee lifecycle of global applications in Logistics, Customer Service, and Procurement areas.
• Identify opportunities for process optimization and collaborate with stakeholders.
• Coordinate incident, problem, and change management processes.

Conoscenze

Project Management

Business Acumen

Application Management

Service Management

SAP S/4HANA Knowledge

Integration Platforms

ITIL Framework

AGILE Methodologies

Fluent English

Italian

Formazione

Bachelor's degree in Computer Science or related field

5+ years in similar roles

Certifications such as ITIL v4, Agile

Strumenti

TMS systems (Tesi / Transporeon)

Procurement Tools (COUPA)

SAP CX

Descrizione del lavoro

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

Headquartered in Milan, Italy, Campari Group owns 25 plants worldwide and has its own distribution network in 26 countries, and employs approximately 4,700 people.

Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since 2001. Campari Group is today the sixth-largest player worldwide in the premium spirits industry.

Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.

The IT function is focused on driving digital innovation, operational efficiency, and sustainable growth. The IT team is now positioned as a proactive partner to the business, shaping the Group's future through cutting‑edge technology and global collaboration

General Description of the Role

Global IT Product Owner - Customer Service, Logistics & Procurement, reporting to the Global IT Manager Business Partner Supply Chain, is a member of the Global IT Team dedicated to the Supply Chain functional area. As a key member of the Global IT Supply Chain team, the Product Owner plays a pivotal role in bridging business needs with technological solutions. This role is responsible for designing, implementing, and optimizing business critical applications within the domains of Logistics, Customer Service, and Procurement, ensuring application stability, performance, and continuous improvement, while aligning with business needs and IT governance standards.

This role involves close collaboration with global, regional, and local stakeholders to ensure that IT initiatives align with business goals, deliver measurable value, and foster innovation.

KEY RESPONSIBILITIES AND ACTIVITIES

Application Management & Adoption

• Oversee the lifecycle of global applications in Logistics, Customer Service, and Procurement areas.
• Ensure system availability, reliability and business adoption.

Continuous Improvement & Projects

• Identify opportunities for process optimization and system evolutions.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Leads IT projects related to application's global rollout, upgrades, integrations, and migrations.

Governance & Documentation

• Maintain accurate documentation of application architecture, configurations, and procedures.
• Develops governance processes and best practice and ensure compliance among business stakeholders.

Service Management :

• Coordinate incident, problem, and change management processes.
• Monitor service performance and implement corrective actions when needed.
• Manage vendor relationships and ensure contractual obligations are met.

Skills & Competencies

• Project Management - Ability to manage technical tasks within complex projects (Agile or Waterfall).
• Business Acumen - Strong knowledge of Supply Chain processes (Logistics, Customer Service, Procurement) is essential.
• Proven experience in Application Management and Service Management roles.
• Familiarity with TMS systems (Tesi / Transporeon, others...), Procurement Tools (COUPA, others...) and SAP CX is considered advantageous.
• SAP S / 4HANA Supply Chain - understanding of SAP modules (SD, MM, LE, TM, CS) is considered a plus, as well as other SAP suites knowledge (e.g. SAP CX) and adoption of Fiori Apps.
• Familiarity with Integration platforms and middleware solutions is beneficial.
• Experience in applying ITIL framework and AGILE methodologies is a strong plus.

Additional Skills & Traits

• Excellent communication and stakeholder management skills.
• Problem Solving - Analytical mindset with the ability to diagnose issues and implement effective solutions quickly
• Cross-functional Collaboration - Demonstrated experience working in matrix organizations and across diverse cultural environments

Languages

• Fluent English - Required for global collaboration
• Italian - Preferred for local engagement
• Third European language - A plus for broader communication

Education & Experience

• 5+ years in similar roles within multinational or consulting environments, preferably in Customer Service and Logistics or Procurement areas
• Bachelor's degree in Computer Science, Information Systems, Engineering or related field.
• International experience and a global mindset are essential
• Certifications such as ITIL v4, Agile are considered advantageous

Additional Requirements

• Availability to travel internationally up to 20% of time

Our commitment to Diversity & Inclusion :

At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment. Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual's race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Campari Group believes that fair compensation and equal opportunities are crucial for employees' well‑being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.

Note to applicants :

Your application will be assessed based on your abilities, expertise, general knowledge and experience, not because of any confidential, proprietary or trade secret information you may possess. You must not disclose to Campari Group any such information. In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.

Notice to third party agencies :

Please refrain from cold-calling or emailing our executive leadership team or the HR community directly. The Talent Acquisition department manages centralized recruiting operations globally, including the selection and management of external suppliers. Currently, our preferred supplier list is at full capacity. To ensure we have your information on file for future consideration, we kindly request that you complete the online form provided here.

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