(fluent Hebrew & English) Customer Support Consultant (Italy)

SupportYourApp Inc.; Bolzano; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading Support-as-a-Service company is seeking a Customer Support Consultant to join their team. This remote role involves providing exceptional support via chats and emails while building long-lasting relationships with customers. Ideal candidates should have fluent Hebrew and B2 level English, along with experience in customer support. The role offers flexible scheduling and opportunities for self-development in a multicultural environment.

Servizi

Flexible schedule

Fully remote work

Inclusive international environment

Bonuses for referring friends

Paid intensive training

Work-life balance

Competenze

• Experience in customer support.
• Personal laptop or computer with minimum 8GB RAM.
• Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Mansioni

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Stay up-to-date with cutting-edge technology.
• Securely handle customers’ sensitive information.

Conoscenze

Excellent Hebrew (C1)

English (B2)

Analytical skills

Research skills

Positive attitude

Responsible attitude

Descrizione del lavoro

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely handle customers’ sensitive information
• Apply the latest customer happiness practices
• Maintain knowledge of our client’s products and services
• Communicate with developers and other departments within various IT companies

What you need to succeed in this role:

• Excellent Hebrew (at least C1 level in both spoken and written) and English (B2 level)
• Experience in customer support
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (minimum 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:

• Experience in technical support
• Experience with CRM systems

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid intensive training and probation period
• Work-life balance
• Responsive management focused on your growth and long-term cooperation
• Opportunities for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support with 8 hubs around the globe.

We treat our team like our clients, offering unlimited care, individual approach, and a positive work environment.

We welcome applicants from diverse backgrounds. Send your CV in English highlighting your outstanding skills!

Visit our website: DISCLAIMER

We are a multinational company committed to unbiased hiring. Our candidate assessments are not influenced by race, sex, religion, age, or other protected characteristics. All details regarding employment terms will be provided in your contract if selected.

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