Field Service Engineer

Experteer Italy; Trentino-Alto Adige; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A health technology company is looking for a Field Service Engineer to manage customer relationships and generate service revenue for imaging systems in North-East Italy. The ideal candidate should have a BA Degree, experience in technical service, and the ability to troubleshoot equipment. Strong communication skills in English and Italian are essential. This full-time position requires regular travel across the region.

Competenze

• Experience in a technical service environment, ideally in the biomedical segment.
• Ability to install, diagnose and repair equipment using necessary tools.
• Oral and written communication skills in English and Italian.

Mansioni

• Manage customer relationships and revenue generation for imaging systems.
• Provide timely communications to stakeholders about customer and equipment issues.
• Independently resolve equipment and customer issues.
• Conduct proactive customer visits.

Conoscenze

Customer relationship management

Technical troubleshooting

Organizational skills

Self-discipline

Team collaboration

Adaptability to changing requirements

Written communication in English and Italian

Availability for travel

Formazione

BA Degree or vocational certification in electronics

Descrizione del lavoro

Job Title

Field Service Engineer

Job Description

Field Service Engineer:

This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites and generate service revenue for imaging systems (MRI, CT) within an assigned geographical area (North-East Italy– Veneto, Friuli and Trentino Alto Adige).

Your role:

• Build credibility and trust with customers by conducting pro-active customer visits.
• Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times.
• Understand customer's business and competitive environment.
• Manage company assets effectively in accordance with established Philips processes and guidelines including labour time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
• Must be qualified and perform work in at least one modality (MRI) but may be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends, seeking out formal and informal training opportunities.
• Independently resolve equipment and customer issues.

You're the right fit if you have:

• BA Degree or High school graduate or vocational certification in electronics, biomedical equipment servicing/engineering or equivalent combination of education and experience in the electronics industry, preferably in a Health Tec environment.
• Experience in technical service environment, ideally in the biomedical segment.
• Understand and apply electronic, mechanical, and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.
• Strong organizational skills, self-disciplined and the ability to work independently.
• Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Oral and written communication skills in English in addition to Italian as local language.
• Availability to travel constantly across the North-East district.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

#LI-EU

Job Summary

Job number: 549578

Date posted: 2025-08-08

Profession: Service

Employment type: Full time