JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key Responsibilities
Vendor Management & Soft Services Oversight
- Manage relationships with soft services facilities management vendors (pest control, laundry, maintenance and other soft services)
- Negotiate contracts and monitor service level agreements
- Conduct regular performance reviews and ensure compliance with quality standards
- Coordinate vendor activities to minimize operational disruption while maintaining cost efficiency
Daily Operations Management
- Oversee day-to-day workplace operations ensuring seamless facility functionality
- Monitor building systems and coordinate maintenance activities
- Manage space utilization and respond to operational issues promptly
- Maintain high standards of workplace environment, safety protocols, and regulatory compliance
- Serve as primary point of contact for operational escalations
Financial Management
- Develop and manage annual budgets for facility operations
- Track expenditures against approved budgets and identify cost optimization opportunities
- Process invoicing and approve vendor payments
- Maintain accurate financial records and provide regular financial reporting
- Analyze variances and recommend corrective actions to senior management and clients
People Management
- Lead and develop on-site facilities team members
- Provide guidance, performance feedback, and professional development opportunities
- Foster collaborative team environment while ensuring accountability for service delivery standards
- Manage staffing levels and coordinate training programs to maintain operational excellence
Service Optimization & Client Relations
- Continuously evaluate service delivery processes to identify improvement opportunities
- Implement best practices, streamline workflows, and introduce innovative solutions
- Build strong relationships with client stakeholders
- Regularly solicit feedback and adapt services to meet evolving client needs
- Enhance overall client satisfaction through proactive service optimization
Required Qualifications
- Experience: Minimum 5-7 years managing corporate real estate services
- Demonstrated expertise in facilities management, vendor oversight, and client relationship management
- Previous experience supporting...