Enterprise Customer Success Executive - Italy

BizAway S.r.l. (ES); Milano; Ibrido; EUR 27.000 - 37.000; Tempo pieno

Descrizione del lavoro

A tech travel management company in Milan is seeking an Enterprise Customer Success Executive to manage and grow client portfolios, onboard new clients, and identify growth opportunities. Ideal candidates should have native Italian and fluent English skills, with at least 2 years of key account management experience. This full-time role offers a hybrid work model and a salary ranging from €27K to €37K, in addition to equity options and a collaborative work environment.

Servizi

Hybrid work policy

Salary range of €27K to €37K

Equity in the company

Welfare program

Free coffee and beers

Competenze

• 2+ year experience working in a key account management role dealing with large accounts.
• Eager to face challenges and raise the bar daily.
• Able to propose value-creating solutions proactively.

Mansioni

• Manage and grow a portfolio of existing clients.
• Onboard new corporate clients on our platform.
• Identify client growth opportunities and meet upselling targets.
• Conduct deep business reviews with corporate accounts.

Conoscenze

Native level of Italian

Fluent English

Account management

Proactivity

Flexibility in fast-changing environments

Descrizione del lavoro

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture. If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. 🤩

We are looking for

We are looking for a driven and enthusiastic Enterprise Customer Success Executive (m/w/d), who desires to contribute to the growth and success of our Sales Team.

Your role in BizAway

• Manage and grow a portfolio of existing clients
• Onboard new corporate clients on our platform, to make sure they are 100% up and running
• Craft high-level onboarding documentation like user guides, videos, training materials etc.
• Identify client growth opportunities and hit upselling targets
• Conduct deep business reviews with corporate accounts to drive mutual success plans
• Monitor and report existing and potential threats, to help us maintain our 0 churn rate
• Work with the whole Sales Team in a positive feedback loop
• Proactively proposeactions, strategies, and campaigns to improve internal processes and enhance growth

Your basic qualifications

• Native level of Italian and fluent English
• 2+ year experience working in a key account management role dealing with large accounts
• Hunger: you are not afraid of challenges and you are eager to raise the bar every day
• Proactivity: you actively propose value-creating solutions and are not afraid of mistakes
• Flexibility: you are comfortable working in a fast-changing environment with few certainties

We are also interested in

• Any additional language
• Previous experience in fast-growing start-ups

Our offer

• 📄 Contract type: Permanent.
• 🕓 Working hours: Full-time – 40h/week, from Monday to Friday.
• 🏠 Hybrid: Smart Working Policy (2 days remotely and 3 in the office) and great offices in Europe.
• 💰 Salary: Starting from the 3rd level and above, from a salary range of 27K to 37K, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio).
• 💼 Equity in the company (stock options plan) and a Welfare program.
• ✈ A seat on a scale-up with skyrocketing growth.
• 📈 Development of your entrepreneurial spirit, having the chance to implement real impact business decisions.
• 🌍 Multicultural and international team.
• 🙌 Collaborative and smart environment to work and learn.
• 🍻 Free coffee to kick-start your day and free beers to celebrate together.

The company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree 198/2006 (Equal Opportunities Code), Law 162/2021, EU Directive 2006/54/EC, and the more recent EU Directive 2023/970 on pay transparency. The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003, as amended by Legislative Decree 101/2018.