Sap Basis & Hana Account Manager

Buscojobs; Sardegna; Remoto; EUR 50.000 - 90.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a talented SAP BASIS & HANA Account Manager who is passionate about customer engagement and technical excellence. This role offers the opportunity to work within a dynamic team, contributing to the onboarding and transitioning of customers to SAP Enterprise Cloud Services. With a focus on employee growth and a flexible virtual-first work environment, this position promises a rewarding career path in a rapidly expanding global company. Join a diverse team that values equality and opportunity for all employees, and make a significant impact in the world of digital solutions.

Competenze

• 5+ years of technical expertise in SAP Basis with hands-on experience in HANA.
• Experience in SAP Upgrade & Migration is mandatory.
• Hands-on experience with cloud platforms like AWS or Azure.

Mansioni

• Support sales-to-delivery handover and customer onboarding to SAP services.
• Orchestrate service and project delivery according to scope and budget.
• Assist customers with technical requirements throughout their lifecycle.

Conoscenze

SAP Basis

HANA Database

SAP Upgrade & Migration

Cloud Platforms (AWS, Azure, GCP)

SaaS Products Integration

Customer Engagement

Technical Requirements Management

Descrizione del lavoro

Job Title: SAP BASIS & HANA Account Manager - Italian Speaker

www.hcltech.com

Employment Type: Permanent / Full-Time / Remote

Company Overview: We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud solutions, fostering a diverse, creative, and passionate work environment.

Role & Responsibilities

We are seeking a talented and self-motivated Digital Customer Engagement Manager to make a significant impact on our SAP project. The key responsibilities include:

1. Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services.
2. Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services.
3. Orchestrating overall service and project delivery according to scope, budget, and milestones.
4. Supporting de-escalation of critical customer situations in collaboration with Major Incident Management, SAP Customer Office, and SAP Product Support teams.
5. Participating in customer release and maintenance activities.
6. Assisting customers with technical requirements throughout their lifecycle within SAP.
7. Executing problem management and continuous improvement initiatives.
8. Coordinating with SAP stakeholders, including virtual customer success partners, to ensure customer success.
9. Reviewing account status and analyzing needs for account transition based on growth or complexity.
10. Ensuring systematic onboarding and continuous knowledge transfer sessions for associates.

Qualifications & Experience

• Minimum 5 years of technical expertise in SAP Basis with hands-on experience in HANA database.
• Experience in SAP Upgrade & Migration (OS / DB) is mandatory.
• Experience with SaaS products (Ariba, Salesforce, C4C, etc.) integration is a plus.
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Language skills: Italian (C2 or native), English (B2 or above).
• 5-6 years of experience in multinational software/IT organizations, with at least 5 years in SAP Basis S/4HANA.
• At least 2 years of cloud knowledge through solution management, consulting, or delivery program management.

Location

Account Manager position based in Cagliari, Sardinia, Italy.

Why Join Us

We are a rapidly expanding global company with diverse teams and a focus on employee growth. We offer flexible, virtual-first work environments, comprehensive benefits, and opportunities for career development. We are committed to equality and opportunity for all employees.