Help Desk Consultant I

Help Desk Consultant I

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Job Summary

Provide first-level help desk support to faculty, staff, and students. Assist with computer problems, provide diagnosis and resolutions. Log calls utilizing the help desk system. No experience necessary! UNIT will provide all the training. Salary: $13.00 per hour.

Position Information

Posting Number: 20234652V
Position Title: Help Desk Consultant I
Posting Type: Student
Hours/week: 20 hours per week
Eligibility: Work study preferred but open to all students
Semester: 2024-2025 Academic Year
Location: St. Mary's Hall
Number of positions: 6
Department: 715-UNIT - Technology Support Services
Contact Name: Kimberly Walter
Contact Phone/Extension: 94899

Position Summary Information

Job Description Summary:
* Provide first-level help desk support for all UNIT-supported systems.
* Consult with students, faculty, and staff regarding issues with Villanova technology and systems.
* Assist with computer problems and provide diagnosis and resolutions.
* Log calls utilizing the TeamDynamix (TDX) ticket system.

Requirements

Must be a graduate student.
Some technical knowledge to support the IT infrastructure.
* Excellent written and oral communication skills.
* Excellent customer service skills.

Additional Information

* Summer, Fall, and Spring position.
* UNIT will provide all training.

Wage Rate

$13.00

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a registered Villanova student?
   • Yes
   • No
2. * Are you eligible for work study?
   • Yes
   • No
   • I don't know
3. * What is your availability? (days and times)

   (Open Ended Question)

4. * Have you ever worked on campus before? If “Y”, what department and semester/year?

   (Open Ended Question)

Optional Applicant Documents

Required Documents
* Resume / Curriculum Vitae
Optional Documents
* Cover Letter / Letter of Interest