Dynamics 365 CRM Business Analyst – Global Shipping

MSC TECHNOLOGY ITALIA Srl; Piemonte; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading shipping technology firm in Italy is seeking a skilled Business Analyst to join their Dynamics 365 team. You will manage requirements, work with other teams to design solutions, and support system functionality to meet business objectives. Applicants should have experience with Microsoft Dynamics 365 and Agile methodologies. This role offers a chance to grow in a collaborative environment with a focus on innovation and employee wellbeing.

Servizi

Learning opportunities

Health insurance

Discounts within the MSC group

Competenze

• Experience with Microsoft Dynamics 365 Customer Service including administration and configuration tasks.
• Excellent management of stakeholder requirements and team collaboration.
• Strong customer-centric mindset.

Mansioni

• Manage requirements gathering with stakeholders.
• Work with Solution Architects for solution designs.
• Document requirements in User Stories and get necessary sign-offs.
• Support the Development Team and assist with testing before release.

Conoscenze

Microsoft Dynamics 365 experience

Agile (SCRUM) experience

User story writing

Customer centric mindset

Team player and communication skills

Formazione

Dynamics 365 Customer Service Functional Consultant Associate Certification

Exposure to the Shipping and/or Logistics industries (Nice to have)

Hands-on experience in human-centered design methodologies (Nice to have)

Strumenti

Microsoft Dynamics 365

Power Platform

Descrizione del lavoro

A leading shipping technology firm in Italy is seeking a skilled Business Analyst to join their Dynamics 365 team. You will manage requirements, work with other teams to design solutions, and support system functionality to meet business objectives. Applicants should have experience with Microsoft Dynamics 365 and Agile methodologies. This role offers a chance to grow in a collaborative environment with a focus on innovation and employee wellbeing.