Desktop Support Engineer

Tech Zone LLC; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

An IT services company in Milano seeks a Desktop Technician to provide local and remote support for hardware and software issues. The ideal candidate will have a Bachelor's degree in Computer Science and 2-3 years of IT experience. Responsibilities include troubleshooting, maintaining desktops, and assisting customers. This full-time role requires flexibility and strong communication skills, offering an opportunity to grow in a dynamic work environment.

Competenze

• 2-3 years of experience in IT support.
• Experience with both Windows and Mac operating systems.
• Knowledge of Enterprise anti-virus solutions.

Mansioni

• Provide first/second level contact and problem resolution.
• Install, upgrade, and troubleshoot various desktop applications.
• Perform general preventative maintenance tasks.

Conoscenze

Windows Desktop support

Troubleshooting

Customer service

Excellent communication

Multi-tasking

Networking basics

Formazione

Bachelor’s Degree in Computer Science or related field

CompTIA A+

Microsoft Certified Professional (MCP)

Strumenti

Windows 7

Windows 10

Microsoft Active Directory

Helpdesk ticketing systems

Mobile device management

Descrizione del lavoro

Technical Recruiter || Global Field Services || EUC || Networking || Server || Storage || Datacentre || ITAD || WIFI Surveys || Retails || TPM

Work type: FTE

Language: English, Local C1, B2

JOB DESCRIPTION

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 2-3 years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Administrative, Information Technology, and Other

Industries

IT Services and IT Consulting